Kellie Martin
Old Orchard Beach,ME
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Mainehealth Pediatrics
Biddeford, Maine
06.2025 - Current
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Managed patient intake process and verified insurance information accurately.
- Communicated with medical staff to ensure seamless patient care transitions.
- Maintained organized patient records and updated information regularly.
- Assisted patients with inquiries regarding treatment options and services available.
- Collaborated with team members to streamline office operations and enhance service delivery.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Ensured all required documentation was completed accurately before submitting claims.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
- Prepared daily deposits for processing and reconciled accounts receivable.
- Collected co-pays at time of visit according to office policy.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Patient Service Specialist
Mainehealth Orthopedics
Saco, Maine
10.2024 - 06.2025
- Maintained organized patient records and updated information regularly.
- Scheduled patient appointments and coordinated follow-up visits efficiently.
- Managed patient intake process and verified insurance information accurately.
- Communicated with medical staff to ensure seamless patient care transitions.
- Assisted patients with inquiries regarding treatment options and services available.
- Handled billing inquiries and processed payments effectively at the front desk.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using electronic health record software.
First Responder
New England Cancer Specialist
Scarborough, ME
02.2024 - 10.2024
- Answers all incoming calls
- Takes prescription requests
- Scheduling requests
- Transfer calls to appropriate person or department
- Send messages to the Dash
- Check answering service at 5:00 to make sure phones are over and coverage is correct.
- Operated switchboard to manage incoming and outgoing calls promptly.
- Assisted patients by directing calls to appropriate departments efficiently.
- Maintained accurate call logs and patient information records consistently.
- Communicated effectively with staff regarding urgent matters and inquiries.
- Collaborated with team members to enhance customer service experiences.
- Handled confidential information with discretion and professionalism.
Switchboard Operator
Maine Behavioral Healthcare
Biddeford, Maine
12.2023 - 02.2024
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
Education
Thornton Academy
Saco, MESkills
- Dependable and Responsible
- Active Listening
- Training & Development
- Conflict Resolution
- Computer Skills
- Data Entry
- Team building
- Customer Service
- Front Desk
- Medical Scheduling
- EPIC
- Patient Care
- HIPPA
- Medical Records
- EMR Systems
- Answering phones
Timeline
Patient Service Specialist
Mainehealth Pediatrics
06.2025 - Current
Patient Service Specialist
Mainehealth Orthopedics
10.2024 - 06.2025
First Responder
New England Cancer Specialist
02.2024 - 10.2024
Switchboard Operator
Maine Behavioral Healthcare
12.2023 - 02.2024
Thornton Academy