Summary
Overview
Work History
Education
Skills
Timeline
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Kellie McDermott

Mebane,NC

Summary

Dynamic leader with a proven track record at Painted Grape, excelling in operations management and customer relationship management. Skilled in strategic planning and staff supervision, I drove significant business growth and fostered strong team and customer loyalty. Expert in multi-unit operation management, my approach boosts efficiency and achieves targets.

Overview

12
12
years of professional experience

Work History

General Manager

Painted Grape
09.2021 - Current
  • Researched and assisted the owners in budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on company policies and procedures, industry practices, and technology systems.
  • Assisted in schedule making as well as organizing staff throughout events as needed by the company.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Online Grocery Associate

Walmart
06.2020 - 09.2021
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.

Instock Associate

Target
08.2015 - 08.2019
  • Replenished and relocated merchandise on and off sales floor.
  • Partnered with store team on loss prevention and safety awareness within store and stockroom.
  • Priced items through use of markdown audits.
  • Cleaned department by sweeping floors, organizing coolers, and wiping down shelves.
  • Cross-trained across multiple departments throughout the store.
  • Assisted customers with inquiries and complaints regarding inventory and price changes.
  • Filled and straightened merchandise displays to meet layout and merchandise standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Sales Associate

Kirklands Home Goods
11.2012 - 08.2015
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Panther Creek High School
Cary, NC
06-2012

Skills

  • Program Administration
  • Vendor Sourcing
  • Account Management
  • Branding
  • Operations Oversight
  • Quality Management
  • Workflow Planning
  • Schedule Management
  • Staff Supervision
  • Customer Relationship Management
  • Sales
  • Multi-unit Operation Management
  • Team training and development
  • Strategic Planning
  • Consistently meet goals
  • Cross-functional team management
  • Project Planning
  • Communication Skills
  • Team Oversight
  • Operations Start-Up
  • Staff Management
  • Efficient multi-tasker
  • Training and coaching
  • Operations Management

Timeline

General Manager

Painted Grape
09.2021 - Current

Online Grocery Associate

Walmart
06.2020 - 09.2021

Instock Associate

Target
08.2015 - 08.2019

Sales Associate

Kirklands Home Goods
11.2012 - 08.2015

High School Diploma -

Panther Creek High School

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Kellie McDermott