KELLIE MCINTYRE
El Paso
Summary
Results-driven customer service professional with over four years of experience delivering exceptional customer support in fast-paced environments. Proven ability to build strong customer relationships, identify client needs, and consistently exceed sales expectations, achieving top sales performance across multiple positions. Highly detail-oriented with a strong commitment to accuracy, organization, and customer satisfaction. Skilled at multitasking, problem-solving, and maintaining professionalism while managing high workloads, ensuring efficient operations and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tint World
El Paso
02.2026 - Current
- Responded to customer inquiries via phone, email, and online leads, providing detailed information and efficiently scheduling vehicle service appointments.
- Assisted customers in selecting appropriate automotive protection and customization services based on their needs and vehicle type.
- Coordinated communication between customers and technicians, ensuring clear service expectations and smooth workflow.
- Monitored and tracked vehicle status throughout service process, ensuring organized flow of vehicles entering and exiting service bays.
- Maintained extensive knowledge of window tint products, state tint laws, paint protection film (PPF), ceramic coatings, and vehicle-specific service options.
INSIDE SALES REPRESENTATIVE
Teleperformane
El Paso
06.2025 - 12.2025
- Contacted potential clients for Verizon, driving customer acquisition and building lasting relationships.
- Executed targeted outreach strategies, boosting sales and enhancing customer engagement.
- Utilized CRM tools to track and manage leads, optimizing sales processes and improving efficiency.
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Collaborated with team members to refine call scripts, improving communication effectiveness and sales results.
SERVER
Hooters
11.2024 - 06.2025
- Served customers efficiently, boosting guest satisfaction and fostering loyalty.
- Handled customer inquiries and resolved complaints promptly, ensuring positive dining experiences.
- Upsold menu items, driving increased sales and enhancing overall revenue.
- Collaborate with team members to ensure smooth service during peak hours.
- Maintain high standards of cleanliness and organization in dining areas.
BARTENDER
Funkmyers
07.2023 - 11.2024
- Increased sales through upselling, contributing to overall revenue growth.
- Delivered efficient bar service, demonstrating teamwork and punctuality.
- Managed high-volume service, ensuring efficient operations during peak hours.
- Enhanced customer satisfaction by fostering teamwork and clear communication.
- Utilized multitasking skills to maintain service quality under pressure.
- Resolved customer issues swiftly, improving overall guest experience.
- Contributed to cohesive team environment, positively influencing staff morale.
FRONT END CASHIER
Walmart
01.2022 - 07.2023
- Delivered friendly, efficient customer service to resolve inquiries and improve shopper satisfaction.
- Processed cash, card, and digital transactions accurately while maintaining transaction speed.
- Managed cash drawer reconciliation and error correction to ensure accurate tills at shift end.
- Handled returns and exchanges following store policy to maintain customer trust and retention.
Education
BACHELOR OF SCIENCE - NURSING
El Paso Community College
El Paso06-2026
HIGH SCHOOL DIPLOMA -
Oklahoma Connections Academy
05-2021
Skills
- Customer Engagement
- Attention to Detail
- Time Management
- Problem solving
Timeline
Customer Service Representative
Tint World
02.2026 - Current
INSIDE SALES REPRESENTATIVE
Teleperformane
06.2025 - 12.2025
SERVER
Hooters
11.2024 - 06.2025
BARTENDER
Funkmyers
07.2023 - 11.2024
FRONT END CASHIER
Walmart
01.2022 - 07.2023
BACHELOR OF SCIENCE - NURSING
El Paso Community College
HIGH SCHOOL DIPLOMA -
Oklahoma Connections Academy