Kellie McLanahan
Tallahassee,FL
Summary
Household assistant with extensive experience overseeing daily operations in high-end residence. Successfully managing daily household needs as well as personal assistance. Skilled in handling daily duties such as overseeing external contractors and service providers for the property and providing timely payments. Handling personal errands such as grocery shopping, dry cleaning and pharmacy refills. Providing home support such as light cleaning, meal prep and laundry service. Bringing a commitment to creating a harmonious living environment while optimizing service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Residential House Manager
Tyler Hayes Rueff
Thomasville, GA
06.2024 - Current
- Oversaw daily operations of a private residence, ensuring a harmonious and tidy environment while managing weekly task to ensure a smooth running household.
- Provided personal assistance with daily task such as laundry service, personal errands, light housekeeping and meal prep.
- Managed household inventory such as cleaning supplies and groceries.
- Developed strong relationships with service providers and vendors, leading to improved service quality in a timely manner.
- Built and strengthened relationships by leveraging excellent interpersonal and communication skills.
- Developed individualized care plans based on family's needs and preferences.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to household.
- Developed strong relationships with family members, fostering a positive and supportive home.
Front Office Manager
BreathEasy Wellness
Thomasville, GA
11.2023 - 06.2024
- Managed appointment scheduling, ensuring optimal resource allocation and minimal wait times.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Maintained a clean and organized work environment, promoting a professional image of the wellness center to customers.
Insurance Agent
MSA Benefits
Thomasville, GA
10.2021 - 10.2023
- Developed customized insurance solutions based on client needs and preferences.
- Assisted clients in understanding complex insurance terms and conditions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
Education
Commercial Photography - Commercial Photography
Lively Technical Center
Tallahassee, FLSkills
- Attention to detail
- Time management
- Multitasking Abilities
- Excellent communication
- Adaptability and flexibility
- Exceptional organization
- Personal shopping
- Housekeeping management
- Grocery shopping
- Maintenance and repair management
Timeline
Residential House Manager
Tyler Hayes Rueff
06.2024 - Current
Front Office Manager
BreathEasy Wellness
11.2023 - 06.2024
Insurance Agent
MSA Benefits
10.2021 - 10.2023
Commercial Photography - Commercial Photography
Lively Technical Center