Kellie Menchi
Port St Lucie,FL
Summary
Energetic, self-motivated, and detail-oriented analyst with a strong dedication to providing exceptional customer service. Committed to completing tasks efficiently and effectively, ensuring timely project delivery. Proven ability to prioritize and multitask in fast-paced environments, consistently meeting or exceeding expectations. Ready to embark on the next professional challenge and eager to start work immediately!
Overview
5
5
years of professional experience
Work History
Compliance Analyst
Associated Credit Services
Tewksbury
07.2023 - 09.2024
- Call monitoring for representatives contacting consumers on behalf of multiple clients and grading them twice monthly
- Sends out validation of debt invoices to consumers for multiple clients
- Monthly bank calls as well as weekly team building meetings
- Handles disputes, cease and desist letters and New York language reports for banks
- Used Finvi software, Microsoft Edge, Outlook, Excel on a daily basis.
Cashier
Home Depot
Port St Lucie
11.2021 - 07.2023
- Greeting customers in a friendly, polite manner
- Carry out transactions on a cash register including cash, check, credit card payments and refunds or exchanges
- Handle customer complaints by resolving issues and offering discounts when appropriate with managers approval
- Assist customers in finding items on the store floor
- Knowledgeable with products, sales and promotions as well as assisting customers open up lines of credit
- Handling miscellaneous tasks as needed to support the team’s goals.
Team Member
Tropical Smoothie
Port St Lucie
02.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Team Member
McDonald’s
Port St Lucie
11.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associate Degree - Criminal Justice
Indian River State College
Port St LucieDiploma -
St. Lucie West Centennial High School
Port St Lucie, FL06.2022
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Call Calibration
- Call monitoring
- Creating invoices
- Detail Oriented
- Time Management
- Ability to work under pressure
- Multi-tasking
- Teamwork
- Remote Desktop
- Knowledge driven
- Willing to learn
- Call grading
- Remote VPN
- Troubleshooting
Timeline
Compliance Analyst
Associated Credit Services
07.2023 - 09.2024
Cashier
Home Depot
11.2021 - 07.2023
Team Member
Tropical Smoothie
02.2021 - 09.2021
Team Member
McDonald’s
11.2019 - 08.2020
Associate Degree - Criminal Justice
Indian River State College
Diploma -
St. Lucie West Centennial High School