Kellie Morgan
Fort Wayne,IN
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Lead Manager
Domino's Pizza
09.2020 - Current
- Coached crew members to optimize performance and motivate toward more efficient work.
- Set overall vision and provided team leadership.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Waitress
Old Barn Out Back
04.2019 - 03.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Secondary Education
Purdue Fort Wayne University
Fort Wayne, IN05.2024
Bachelor of Arts - English
Purdue Fort Wayne University
Fort Wayne, IN05.2024
Skills
- Verbal and Written Communication
- Instructional Methods
- Public Speaking
- Behavioral Skills Development
- Technology Integration
- Critical Thinking
- Maintaining Clean Work Areas
- Customer Inquiries
Timeline
Shift Lead Manager
Domino's Pizza
09.2020 - Current
Waitress
Old Barn Out Back
04.2019 - 03.2020
Bachelor of Arts - Secondary Education
Purdue Fort Wayne University
Bachelor of Arts - English
Purdue Fort Wayne University
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