AUSTIN WATKINS
Salem,OR
Summary
Customers are welcomed with open arms, and comprehensive service is provided. When performing duties, use good judgment at all times.Ability to maintain a high level of customer satisfaction by effectively handling customer requests, needs, and problems.Excellent communication abilities, as well as an analytical and attentive personality. People-oriented Active listening skills Microsoft applications proficiency POS systems expert Positive and friendly Exceptional time management skills Verbal and written communication Proactivity Reliability Cash register operation Retail sales Cash handling and management Computer skills Call center transactions Upselling techniques
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Planet Fitness
Salem, OR
08.2024 - Current
- Developed strategies to improve operational efficiency and productivity.
- Inspected equipment before use to ensure it was functioning properly.
- Assisted in the development of short-term goals for each shift.
- Trained new employees on procedures, policies, and job functions.
- Ensured compliance with all safety regulations during shifts.
- Provided feedback to team members on their performance levels.
- Monitored performance of staff to ensure quality standards were met.
- Enforced company policies and procedures in a consistent manner.
- Helped employees accomplish tasks during peak periods.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Insurance Agent
COUNTRY Financial
Salem, OR
08.2023 - 07.2024
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Advised customers on the best ways to minimize risks associated with their assets.
- Processed payments received from clients promptly according to established procedures.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Scheduled meetings with prospective clients to discuss available products and services.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Technical Support Call Center Representative
Supra
Salem, OR
10.2022 - 08.2023
- Conducted telephone consultations to better understand user issues, go over testing scripts, and ask probing questions to find root causes
- Researched, documented, and escalated support cases to higher levels of support when I was unable to resolve issues using available resources
- Worked with the support team to help clients with urgent technical issues and come up with effective solutions.
- Utilized remote access tools to provide assistance to customers.
Insulation Installer
Affordable Weatherization, LLC
Dayton, OR
12.2020 - 01.2021
- Handled construction tools and machinery to effectively complete jobs
- Erected and dismantled temporary structures such as trench liners and scaffolding to meet team needs
- Used precision measuring instruments, templates, and fixtures to check finished workpiece dimensions for conformance to specifications
- Moved materials and increased job efficiency by operating equipment
- Learned how to complete tasks with little supervision, which helped us achieve a successful result
- Identified and reported potential project challenges, as well as offered assistance in finding solutions
- Gathered and disposed of work site debris to eliminate safety hazards and increase team productivity
- Worked independently while meeting productivity and quality goals in a fast-paced environment
- Calculated the materials required for each shift and loaded vehicles with supplies and equipment
- Used hammers, saws, squares, levels, and fastening devices, among other tools to complete jobs
- Worked quickly and accurately to ensure that production standards were met on a consistent basis
- Was in charge of loading and unloading construction materials.
Education
High School -
Willamina High School
Willamina, OR01.2019
Some college (No degree) -
Chemeketa Community College
Salem, ORProp
Skills
- Customers are welcomed with open arms, and comprehensive service is provided
- When performing duties, use good judgment at all times
- Ability to maintain a high level of customer satisfaction by effectively handling customer requests, needs, and problems
- Excellent communication abilities, as well as an analytical and attentive personality
- People-oriented
- Active listening skills
- Microsoft applications proficiency
- POS systems expert
- Positive and friendly
- Exceptional time management skills
- Verbal and written communication
- Proactivity
- Reliability
- Cash register operation
- Retail sales
- Cash handling and management
- Computer skills
- Call center transactions
- Upselling techniques
Certification
First Aid/CPR Certified
- Licensed (Job Title) - (Year)
- Certified Personal Trainer (CPT)
Timeline
Shift Lead Manager
Planet Fitness
08.2024 - Current
Insurance Agent
COUNTRY Financial
08.2023 - 07.2024
Technical Support Call Center Representative
Supra
10.2022 - 08.2023
Insulation Installer
Affordable Weatherization, LLC
12.2020 - 01.2021
High School -
Willamina High School
Some college (No degree) -
Chemeketa Community College
Prop