Kellie Needham
Monroe,MI
Summary
Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to the ProMedica Security team by offering experience and dedication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Sergeant
ProMedica Health Systems
Monroe, MI
07.2021 - Current
- Enforced rules governing employee conduct within the workplace.
- Investigated criminal acts occurring on company property in cooperation with police departments.
- Interacted regularly with customers to provide assistance when needed.
- Supervised assigned personnel to ensure adherence to departmental policies and procedures.
- Developed security protocols for high-risk areas within the organization.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Resolved customer complaints regarding security issues in a timely manner.
- Conducted investigations into suspicious activities, disturbances, thefts, and violations of laws or regulations.
- Coordinated special events requiring additional security measures with local authorities.
- Conducted regular inspections of facility equipment and systems for proper functioning and safety compliance.
- Participated in drills designed to test emergency response procedures.
- Attended to emergency situations such as accidents, alarms and suspicious activity as first responder.
- Assisted with the preparation of shift schedules for assigned personnel and monitored their performance during shifts.
- Covered security areas as backup for front-line officers.
- Ensured security of public and private property by patrolling premises.
- Evaluated existing security systems for effectiveness and implemented changes where necessary.
- Assisted local law enforcement agencies when necessary during investigations or arrests involving company property or personnel.
- Prepared daily activity reports and other required paperwork.
- Responded to emergency situations such as medical emergencies, fires, hazardous materials incidents, bomb threats, civil disturbances.
- Supervised property entrances and exits and monitored employee safety.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Recorded required data for incident reports and files.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Monitored security operations to ensure compliance with established procedures and standards.
Manager Assistant
Hertz Car Rental
Monroe, MI
08.2010 - 06.2024
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Bartender
VFW 1138
Monroe, MI
06.2017 - 06.2021
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Adhered to state regulations regarding serving alcohol responsibly.
Bartender
EAGLES
Monroe, MI
08.2007 - 06.2017
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Poured wine, beer and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Adhered to state regulations regarding serving alcohol responsibly.
- Assisted in setting up the bar for service shift.
Education
Certified Sterile Processing Technician- State of Michigan -
Monroe County Community College
Monroe, MI06-2021
Associate Degree - Criminal Justice
Monroe County Community College
Monroe, MI06-2007
Skills
- Vehicle inspections
- Report writing skills
- Program Planning
- Security Protocols
- Patrol procedures
- Alarm systems
- Access Control
- Event security monitoring
- Program monitoring
- Workplace Safety
- Surveillance systems
- Criminal investigations support
- CCTV Monitoring
- Report writing abilities
- Administrative Oversight
- Incident Reporting
- CCTV experience
- Security screening
- Skilled in conflict resolution
- Weapons Screening
- Investigative procedures
- Security team leadership
- Interviews and interrogations
- Daily status reports
- Staffing and scheduling
- Security management
- AED certified
- OSHA training
- Policy Enforcement
- Team Leadership
- Employee Relations
- Staff hiring
- Firearms Training
- Emergency Management
- Law Enforcement Collaboration
- Security officer training
- Incident Investigation
- Emergency Response
- Crisis Management
- CPR and Child CPR Training
Certification
- CPR CERTIFIED
- BASIC IAHSS CERTIFIED
- STOP THE BLEED CERTIFICATION
- RESPONSE TO RESITANCE AND AGGRESSION CERTIFIED
- STERILE PROCESSING TECHNICIAN- STATE OF MICHIGAN
- AEGIS CERTIFIED
Languages
English
Professional
Timeline
Security Sergeant
ProMedica Health Systems
07.2021 - Current
Bartender
VFW 1138
06.2017 - 06.2021
Manager Assistant
Hertz Car Rental
08.2010 - 06.2024
Bartender
EAGLES
08.2007 - 06.2017
Certified Sterile Processing Technician- State of Michigan -
Monroe County Community College
Associate Degree - Criminal Justice
Monroe County Community College
- CPR CERTIFIED
- BASIC IAHSS CERTIFIED
- STOP THE BLEED CERTIFICATION
- RESPONSE TO RESITANCE AND AGGRESSION CERTIFIED
- STERILE PROCESSING TECHNICIAN- STATE OF MICHIGAN
- AEGIS CERTIFIED
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