Kellie Perelli
Trenton,NJ
Summary
Accomplished Senior Litigation Adjuster with a proven track record at NJM Insurance Group, adept in claims investigation and settlement negotiation. Excelled in delivering exceptional customer service and resolving conflicts efficiently. Demonstrated strong decision-making and verbal communication skills, significantly enhancing claim resolution processes and client satisfaction.
Overview
22
22
years of professional experience
Work History
Senior Litigation Adjuster
NJM Insurance Group
West Trenton, NJ
09.2019 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
- Analyzed information gathered by investigations and reported findings and recommendations.
- Investigated and evaluated property and casualty insurance claims to determine coverage and liability.
- Reviewed invoices for accuracy prior to authorizing payment.
- Gathered evidence such as statements, medical records, police reports, and independent examinations.
Senior Bodily Injury /Inside Property Adjuster
NJM Insurance Group
West Trenton , NJ
02.2005 - 09.2019
- Reviewed policies to determine coverage and assist with approval or denial decisions.
- Investigated and documented property damage claims to determine the extent of liability.
- Assessed property damages, monitored the progress of repairs, and evaluated repair estimates for accuracy.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Provided training sessions for new staff members on proper procedures for adjusting claims.
- Verified liability extent with reviews of police reports, medical treatment histories and other records.
- Assisted in CAT care and coverages.
Social Worker
Mercer County Board of Social Services
Trenton, NJ
08.2003 - 08.2005
- Coordinated assessments for adults receiving welfare and prevention services.
- Developed individualized service plans with clients to address their identified goals.
- Evaluated and addressed individual client needs and concerns.
Education
Associate in Claims(AIC) -
The Insurance Institute of America
11-2012
Bachelor of Arts - Communications
Rowan University
Glassboro, NJ05-2003
Skills
- Decision-making
- Claims file documentation
- Claims investigation
- Regulatory compliance
- Settlement negotiation
- Verbal and written communication
- Customer service
- Conflict resolution
Timeline
Senior Litigation Adjuster
NJM Insurance Group
09.2019 - Current
Senior Bodily Injury /Inside Property Adjuster
NJM Insurance Group
02.2005 - 09.2019
Social Worker
Mercer County Board of Social Services
08.2003 - 08.2005
Associate in Claims(AIC) -
The Insurance Institute of America
Bachelor of Arts - Communications
Rowan University
Similar Profiles
Uma JeanUma Jean
Licensed Account Representative at NJM Insurance GroupLicensed Account Representative at NJM Insurance Group
Derek SmithDerek Smith
Intern at NJM Insurance GroupIntern at NJM Insurance Group
Daina CartyDaina Carty
Sr. Licensed Account Representative at NJM Insurance GroupSr. Licensed Account Representative at NJM Insurance Group