Kellie Phillips
Snellville,GA
Summary
Dynamic professional with a robust background in customer service and billing, honed at Swift Transportation and other ventures. Excelled in enhancing client relationships and streamlining operations, achieving significant efficiency improvements. Skilled in MS Office and adept at staff management, I bring a proven track record of problem-solving and quality assurance to the table.
Overview
30
30
years of professional experience
Work History
Consultant
Pemco-Limited
Denver, CO
04.2018 - 11.2022
- Call municipalities to verify foreclosed properties
- Research payment of taxes on foreclosed properties
- Research municipalities to verify information and set up new municipalities
- Confirm any costs allocated to a property to confirm payments are actually due payment for jobs they say need to be completed
Owner
Kellie's Kids in Home Daycare
Snellville, GA
01.2009 - 01.2018
- Provided childcare services in a home-based setting.
- Attracted interest for providing consistent and reliable care solutions.
- Launched home-based childcare following careful assessment.
- Maintained personal childcare responsibilities independently.
On-Site Customer Service Account Manager
Swift Transportation
Decatur, GA
10.2001 - 04.2009
- Manage a specific customer need
- Ensure on-time delivery of all the customer's freight
- Manage the drivers to ensure all shipping and receiving is done in a timely manner
Customer Service Account Manager
Swift Transportation
Decatur, GA
12.1999 - 10.2001
- Manage customer needs for a specific territory
- Ensure on-time delivery of time-sensitive freight
- Resolve any customer problems that may arise
JIT Dispatch
Swift Transportation
Decatur, GA
06.1999 - 12.1999
- Monitor the customers freight to ensure on-time delivery
- Dispatch trucks so that 'time sensitive freight' will arrive on time
- Assist drivers with load-related issues
JIT Customer Service Account Manager
Swift Transportation
Decatur, GA
03.1998 - 06.1999
- Book freight for customers
- Track shipments to guarantee on-time delivery
- Ascertain those customers' needs are met in a timely and professional manner
Revenue Account Specialist
Swift Transportation
Decatur, GA
04.1997 - 03.1998
- Provide accurate billing of invoices for a specified cell of customers
- Handle collections of past due bills
- Negotiate billing discrepancies with customers
Revenue Team Leader
Swift Transportation
Decatur, GA
11.1996 - 04.1997
- Assist employees in achieving revenue goals as well as company goals
- Ensure employees perform assigned job functions in a timely manner
- Assist with any issues that arise involving targeted accounts
Revenue Analyst
Swift Transportation
Decatur, GA
12.1994 - 11.1996
- Responsible for month-end closing of the books
- Work closely with the controller to ensure proper balancing of the general ledger
- Work with the departments involved to assure an effective and efficient closing
Revenue Liaison
Swift Transportation
Decatur, GA
01.1994 - 12.1994
- Train new employees on billing functions
- Assist billing specialists with any problems encountered with the external and internal customers
Billing Specialist
Swift Transportation
Decatur, GA
11.1992 - 12.1994
- Responsible for accurate billing of invoices to the customers for the customers to pay in a timely manner
Education
Bachelor degree - Marketing
Christian Brothers University
01.1999
Associate degree - Accounting
Northwest Mississippi Community College
01.1994
Graduated - High School Diploma
Northpoint Christian School
Southaven, MS05-1990
Skills
- Customer Service experience
- Billing
- Reconciliation
- Problem-solving
- Office equipment
- MS office
- Staff management
- Client relationships
- Industry knowledge
- Quality assurance
- Reports and documentation
- Work Planning and Prioritization
- Employee management
- Time management
- Multitasking and organization
References
References and salary expectations available upon request.
Timeline
Consultant
Pemco-Limited
04.2018 - 11.2022
Owner
Kellie's Kids in Home Daycare
01.2009 - 01.2018
On-Site Customer Service Account Manager
Swift Transportation
10.2001 - 04.2009
Customer Service Account Manager
Swift Transportation
12.1999 - 10.2001
JIT Dispatch
Swift Transportation
06.1999 - 12.1999
JIT Customer Service Account Manager
Swift Transportation
03.1998 - 06.1999
Revenue Account Specialist
Swift Transportation
04.1997 - 03.1998
Revenue Team Leader
Swift Transportation
11.1996 - 04.1997
Revenue Analyst
Swift Transportation
12.1994 - 11.1996
Revenue Liaison
Swift Transportation
01.1994 - 12.1994
Billing Specialist
Swift Transportation
11.1992 - 12.1994
Bachelor degree - Marketing
Christian Brothers University
Associate degree - Accounting
Northwest Mississippi Community College
Graduated - High School Diploma
Northpoint Christian School
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