Kellie Phillips
Snellville,GA
Summary
Dynamic and professional individual with a strong foundation in customer service and billing. Experience at Swift Transportation and other ventures. Proven success in enhancing client relationships and operational efficiency. Proficient in MS Office, skilled in staff management, problem-solving, and quality assurance.
Overview
30
30
years of professional experience
Work History
Consultant
Pemco-Limited
04.2018 - 11.2022
- Call municipalities to verify foreclosed properties
- Research payment of taxes on foreclosed propertiies
- Confirm any costs allocated to a property to confirm payments are actually due payment for jobs they say need to be completed
Owner
Kellie’s Kids in Home Daycare
01.2009 - 01.2018
- Provided childcare services in a home-based setting.
- Attracted interest for providing consistent and reliable care solutions.
- Launched home-based childcare following careful assessment.
- Maintained personal childcare responsibilities independently.
On-Site Customer Service Account Manager
Swift Transportation
10.2001 - 04.2009
- Manage a specific customer need
- Ensure on-time delivery of all the customer's freight
- Manage the drivers to ensure all shipping and receiving is done in a timely manner
Customer Service Account Manager
Swift Transportation
12.1999 - 10.2001
- Manage customer needs for a specific territory
- Ensure on-time delivery of time-sensitive freight
- Resolve any customer problems that may arise
JIT Dispatch
Swift Transportation
06.1999 - 12.1999
- Monitor the customers freight to ensure on-time delivery
- Dispatch trucks so that 'time sensitive freight' will arrive on time
- Assist drivers with load-related issues
JIT Customer Service Account Manager
Swift Transportation
03.1998 - 06.1999
- Book freight for customers
- Track shipments to guarantee on-time delivery
- Ascertain those customers' needs are met in a timely and professional manner
Revenue Account Specialist
Swift Transportation
04.1997 - 03.1998
- Provide accurate billing of invoices for a specified cell of customers
- Handle collections of past due bills
- Negotiate billing discrepancies with customers
Revenue Team Leader
Swift Transportation
11.1996 - 04.1997
- Assist employees in achieving revenue goals as well as company goals
- Ensure employees perform assigned job functions in a timely manner
- Assist with any issues that arise involving targeted accounts
Revenue Analyst
Swift Transportation
12.1994 - 11.1996
- Responsible for month-end closing of the books
- Work closely with the controller to ensure proper balancing of the general ledger
- Work with the department involved to assure an effective and efficient closing
Revenue Liaison
Swift Transportation
01.1994 - 12.1994
- Train new employees on billing functions
- Assist billing specialists with any problems encountered with the external and internal customers
Billing Specialist
Swift Transportation
11.1992 - 12.1994
- Responsible for accurate billing of invoices to the customers for the customers to pay in a timely manner
Education
Bachelor degree - Marketing
Christian Brothers University
Memphis, TN05.1999
Associate degree - Accounting
Northwest Mississippi Community College
Senatobia, MS05.1994
High School Diploma - undefined
Northpoint Christian School
Southaven, MS05.1990
Skills
- Customer Service experience
- Billing
- Reconciliation
- MS office
- Client relationships
- Fast Learner
- Highly dependable
- Excellent attention to detai
- Employee management
- Time management
- Multitasking and organization
Timeline
Consultant
Pemco-Limited
04.2018 - 11.2022
Owner
Kellie’s Kids in Home Daycare
01.2009 - 01.2018
On-Site Customer Service Account Manager
Swift Transportation
10.2001 - 04.2009
Customer Service Account Manager
Swift Transportation
12.1999 - 10.2001
JIT Dispatch
Swift Transportation
06.1999 - 12.1999
JIT Customer Service Account Manager
Swift Transportation
03.1998 - 06.1999
Revenue Account Specialist
Swift Transportation
04.1997 - 03.1998
Revenue Team Leader
Swift Transportation
11.1996 - 04.1997
Revenue Analyst
Swift Transportation
12.1994 - 11.1996
Revenue Liaison
Swift Transportation
01.1994 - 12.1994
Billing Specialist
Swift Transportation
11.1992 - 12.1994
High School Diploma - undefined
Northpoint Christian School
Bachelor degree - Marketing
Christian Brothers University
Associate degree - Accounting
Northwest Mississippi Community College
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