Kellie Robinson
Buffalo,MN
Summary
Well-qualified professional adept at setting up services, working with healthcare professionals and families and giving patients continuous support through counseling. Committed to making every customer feel welcome and assisting with any need. Flexible and approachable, with strong organizational, and time management skills. communicator and relationship-builder with exceptional skills in planning, resolving conflicts and solving diverse problems. Licensed LGSW.
Overview
9
9
years of professional experience
Work History
Retail Manager
A Wreath of Franklin
Buffalo , MN
12.2014 - 05.2024
- Managed daily operations of the store, including opening and closing procedures.
- Developed strategies for increasing sales and improving customer service.
- Managed biweekly payroll for staff.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Organized promotional events to increase brand awareness and drive sales growth.
- Organized and maintained filing systems for documents such as invoices, contracts, and reports.
- Created spreadsheets using Microsoft Excel to track financial information such as expenses and income statements.
Social Work Intern
Abbott Northwestern Hospital
Minneapolis, MN
08.2019 - 05.2020
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed discharge plans to address identified issues.
- Collaborated with other professionals such as medical personnel to coordinate services for patient.
- Organized and maintained case records in accordance with agency policies and procedures.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions towards patients discharge plans.
- Educated patient about available community resources that could benefit them.
- Assessed safety risks about home setting by talking with patient about the environment and provided recommendations for improving safety conditions.
- Attended meetings, training, conferences and seminars to advance professional knowledge.
- Performed psychosocial assessments and documented casework.
- Used Epic software for patient documentation and charting.
- Maintained and developed community relationships to support various patient referrals.
Social Work Intern
Elizabeth Hall International Elementary School
Minneapolis, MN
09.2018 - 06.2019
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
- Developed treatment plans to address identified issues.
- Worked one on one and in groups with kids for social and emotional support
- Observed client interactions in order to evaluate progress toward goals set forth in treatment plans.
- Participated in regular team meetings to discuss cases, review progress notes, and strategize interventions.
- Monitored and reviewed treatment outcomes and goal achievement.
- Joined IEP meetings to observe plan development and goal establishment.
- Identified age and need-appropriate mental health services.
Day Treatment Intern
Family & Children's Center
Winona, MN
08.2017 - 12.2017
- Facilitated therapeutic activities in a classroom environment.
- Assisted with the implementation of behavior management plans for clients.
- Developed crisis intervention strategies and de-escalation techniques for challenging situations.
- Educated clients on healthy coping skills, social skills, and conflict resolution techniques.
- Attended weekly team meetings to review client progress and discuss any changes in care needed.
Education
Clinical Social Work -
University of St. Thomas
Saint Paul, MN05-2020
Bachelor of Arts - Psychology
Winona State University
Winona, MN12-2017
Skills
- Client Advocacy
- Discharge Planning
- Multidisciplinary team collaboration
- Customer Service
- Business Administration
- Healthcare knowledge
Timeline
Social Work Intern
Abbott Northwestern Hospital
08.2019 - 05.2020
Social Work Intern
Elizabeth Hall International Elementary School
09.2018 - 06.2019
Day Treatment Intern
Family & Children's Center
08.2017 - 12.2017
Retail Manager
A Wreath of Franklin
12.2014 - 05.2024
Clinical Social Work -
University of St. Thomas
Bachelor of Arts - Psychology
Winona State University
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