Kellie Rosales
mohrsville,PA
Summary
Friendly and courteous server with twenty years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club. I work well under stress and in a fast paced environment. Also have eight years front of house manager experience, in which I was responsible for all of the hiring, firing, training, and scheduling of all severs and bartenders. I can work anytime, any day. I have no other job, nor am I enrolled in school
Overview
19
19
years of professional experience
Work History
hostess/server/bartender/foh manager
mamas resturaunt
Elizabeth city, N.C
10.1995 - 01.2015
Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests. Correctly calculated charges, issued bills and collected payments. Welcomed and acknowledge all guests in a friendly, service-oriented manner.
server
viva
west reading, pa
02.2016
Education
GED - ged,cna, some business management
coa
2002
Skills
- Highly responsible and reliable
- Point of Sale (POS) system operation
- Works well under pressure
- Exceptional interpersonal skills
- Extensive hospitality background
- Trained in liquor, wine and food service
- Food and beverage specialist
- In-depth food and wine knowledge
- High-volume dining
- Upbeat, outgoing and positive
- Mathematical aptitude
- Master of sales techniques
- Food safety understanding
Accomplishments
I kept the same job from the time I was 15yrs old, until I was 34. Began as a hostess, then a server, at the age of 21 a bartender, and the last 8 yrs their manager. This I am very proud of.. Awarded "Outstanding Employee" in [2012
Timeline
server
viva
02.2016
hostess/server/bartender/foh manager
mamas resturaunt
10.1995 - 01.2015
GED - ged,cna, some business management
coa