Kellie R Reed
Colorado Springs,CO
Summary
Resourceful Facilitator known for high productivity and efficient task completion. Specialize in effective communication, problem-solving strategies, and group management techniques. Excel in leadership, adaptability, and empathy, ensuring smooth facilitation and positive outcomes in diverse group settings. Possess ability to create engaging environments that foster learning and collaboration.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Facilitator II
USAA
Colorado Springs, USA
03.2022 - Current
- Provide leadership and coaching in new hire and upskill courses, focusing on performance improvement and remediation.
- Serve as Non-Injury course lead, collaborating with designers, facilitators, and course managers to ensure content remains current and relevant.
- Manage the revision process for learning content using Jira, allowing for tracking and evaluation of the process.
- Contribute significantly to the Facilitator Building Blocks project, designing and creating content for new facilitators.
- Mentor new facilitators, supporting their professional development and onboarding.
- Certified to facilitate TX and FL CE credits, delivering both learning and application phases of instruction.
- Completed the Master of Instructional Design designation through ATD.
Senior Injury Adjuster
USAA
Colorado Springs, USA
05.2014 - 03.2022
- Served as manager backup for our team when our manager was out of the office.
- Designed and created short trainings to present in team meeting and huddles.
- I mentored new injury adjusters as well as new senior injury adjusters.
- Handled complex injury claims from start to finish.
- I mentored with examiners and completed the step-up to the litigation mentoring program.
- I completed my AIC and AINS designations.
- Provided coverage opinions based on analysis of facts, law, policy language and endorsements.
- Investigated insurance claims to determine liability and damages.
- Demonstrated excellent communication skills when interacting with customers.
- Negotiated settlements with claimants, attorneys and other parties.
Casualty Specialist
AAA NCNU
Colorado Springs, USA
01.2009 - 05.2014
- Completed the 2010 E3 leadership course.
- Ambassador for the non-injury department to our corporate office. Representing the Colorado office to executive leadership. I then would report back to the Colorado office leadership and staff.
- Team lead that would back up our team manager when they were out of the office.
- Designed quick training sessions that could be delivered in team meetings or huddles to refresh adjusters or deliver changes in the process.
- Developed, designed, and delivered the training for Guidewire to the floor, and delivered updates as needed with other Guidewire superusers.
- Mentor within both non injury claims and injury claims for new adjusters or newly promoted adjusters.
- Handled all exposures of claims, including collision, rental, medical payments, liability coverages, and uninsured and underinsured motorist. Negotiate and settle injury claims for any injury up to $25,000.
- Served on the volunteer committee.
Temporary Staff
AppleOne
Colorado Springs, USA
06.2008 - 10.2008
- Temporary position with University of Phoenix as an enrollment counselor.
Associate Regional Representative
Davis Selected Advisors
Tucson, USA
10.2007 - 02.2008
- Provided marketing and sales servicing to financial advisors and worked with the regional director to provide needed services.
Financial Advisor
Edward Jones
Tucson, USA
12.2006 - 07.2007
- I assisted clients in investment strategies to provide for the future.
Member Service Representative
Hughes Federal Credit Union
Tucson, USA
09.2005 - 12.2006
- Assisted branch manager in training, coaching, and mentoring new staff members.
- Completed the management program.
- Designed and delivered training for other member service representative on writing boat and RV loans.
- Provided and serviced multiple banking products to credit union members and non-members. Including writing loans, communicating with underwriters, customers, and other stakeholders.
Office Manager
The Scott Pattison Agency
Tucson, USA
10.2000 - 09.2005
- Ran all daily operations to include all escalations, employee issues, communication with multiple stakeholders.
- I provided recommendations to the agency owner on all need for the office.
- Designed and developed all training materials used within the office.
- Trained, coached, and mentored all office staff.
Education
Master of Instructional Design Designation -
ATD
Colorado Springs, CO01.2025
Masters of Education - Adult Education and Training
University of Phoenix
Colorado Springs, CO03.2010
Bachelors - Business Administration and Business Management
University of Phoenix
Tucson, AZ01.2007
AIC designation -
The Institutes
Colorado Springs, CO01.2019
AINS designation -
The Institutes
Colorado Springs, CO01.2015
Skills
- Instructional design
- Content creation
- Curriculum development
- Project management
- Employee training
- Performance improvement
- Effective communication
- Facilitation techniques
- Icebreakers
- Problem-solving abilities
- Multitasking Abilities
- Attention to detail
- Confidentiality maintenance
- Public speaking
- Adult Learning Principals
Certification
- 2007, Claims Adjuster Licenses, Current Licenses held - CT, DE, FL, GA, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WY
- 2007, Series 66 (expired), NASD/SEC/Finra, Tucson, AZ
- 2007, Series 7 (expired), NASD/SEC/Finra, Tucson, AZ
- 2004, Property and Casualty Insurance License (expired), Arizona Dept of Insurance, Tucson, AZ
- 1998, Pharmacy Technician Certification (expired), Pharmacy Technician Certification Board, Colorado Springs, CO
Volunteer Experience
- 2021, current, Colorado Springs Dart League, Member Liaison, Interact with all types of players bringing grievances to the board when players do not want to be involved or want to remain confidential.
- 1995, 2000, Colorado Springs Police Department Training Academy, Assistant, Assisted the administrator with various clerical duties and training simulations as needed.
- 2009, 2010, AAA NCNU, Volunteer Committee Participant
Affiliations
- Colorado Spring Dart League board member, severing as the player liaison.
References
References available upon request.
Timeline
Facilitator II
USAA
03.2022 - Current
Senior Injury Adjuster
USAA
05.2014 - 03.2022
Casualty Specialist
AAA NCNU
01.2009 - 05.2014
Temporary Staff
AppleOne
06.2008 - 10.2008
Associate Regional Representative
Davis Selected Advisors
10.2007 - 02.2008
Financial Advisor
Edward Jones
12.2006 - 07.2007
Member Service Representative
Hughes Federal Credit Union
09.2005 - 12.2006
Office Manager
The Scott Pattison Agency
10.2000 - 09.2005
Master of Instructional Design Designation -
ATD
Masters of Education - Adult Education and Training
University of Phoenix
Bachelors - Business Administration and Business Management
University of Phoenix
AIC designation -
The Institutes
AINS designation -
The Institutes