Hi, I’m
Kellie Rucker
Lindale,TX
Summary
I am friendly, responsive, and professional. I have shown an ability to foster and maintain professional relationships, implement efficient systems to improve workflow, and stay organized despite an ever-growing mountain of felony gang cases. I am sure that my skills, experience, and work ethic would translate perfectly into any position. I was able to assist and emplimemt an intake system so that all detectives understood where and how to submit their cases. I provided feedback and helped train other in areas where the intake system was inefficient, and I worked to establish new protocols. Lastly, and arguably most importantly, I great organizational skills. I maintain multiple calendars, including my supervisor, several agencies of detectives, courts and staff, as well as my own. I keep up with all deadlines and ensure they are all met. Overall, I have great disposition, much relevant experience in the legal profession, and a great work ethic. I would be an asset to any team.
Overview
6
years of professional experience
Work History
East Texas Anti-Gang Center
Paralegal
10.2022 - 12.2024
Job overview
- Kellie has consistently been friendly, responsive, and professional
- Kellie manages her workload and keeps things organized
- Kellie has shown an ability to foster and maintain professional relationships, implement efficient systems to improve workflow, and stay organized despite an ever-growing mountain of TAG criminal cases
- Kellie entered our facility with a positive mindset, and she worked hard to instill a sense of community and teamwork
- Kellie listens attentively to others, and she is not afraid to tell the truth
- Kellie was able to step in and assist with an intake system so that all TAG Investigators understand where and how to submit their cases
- She provided feedback on areas where the intake system was inefficient, and she worked with Bryan to establish new protocols for the Investigators
- Kellie maintains not only Bryan's calendar, but she also keeps up with the Investigators' vacations schedules and the Court schedules
- She keeps up with all Court deadlines and helps Bryan to make sure his case packets are filed on time
- Kellie has great organizational skills
- Kellie has much relevant experience in the legal profession
- Kellie has a great disposition and work ethic
Department of Family and Protective Services
Case Manager
12.2021 - 10.2022
Job overview
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
- Increased client satisfaction through diligent follow-up and personalized support.
Smith County Sheriff's Office
Telecommunications Operator
06.2019 - 12.2021
Job overview
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
- Conducted regular equipment tests, identifying potential issues before they escalated into larger problems.
- Delivered exceptional customer service while managing multiple priorities simultaneously under tight deadlines.
- Operated digital paging system to notify recipients of incoming calls.
- Assisted management in evaluating employee performance through monitoring calls and providing constructive feedback as needed.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Education
University of Texas At Permian Basin Odessa, TX
Bachelor from Criminal Justice
University Overview
- Dean's List 2023 and 2024
- Relevant Coursework: Unpaid Internship at the District Attorney's Office
- 3.5 GPA
- cum laude graduate
Skills
- Legal research
- Proficient in MS office
- Case management
- Client communication
- Office administration
- Notary public
- Document preparation
- Calendar management
- Administrative support
- File organization
- Legal writing
- Research and data collection
- Trial preparation assistance
- File and records management
- Litigation support
- Records management
- Interviewing witnesses
- Documenting
- Client intake procedures
- Pre-trial preparation
- Effective multitasking
- Attention to detail
- Multitasking
- Customer service
- Workload management
- Deadline monitoring
- Appointment scheduling
Timeline
Paralegal
East Texas Anti-Gang Center
10.2022 - 12.2024
Case Manager
Department of Family and Protective Services
12.2021 - 10.2022
Telecommunications Operator
Smith County Sheriff's Office
06.2019 - 12.2021
University of Texas At Permian Basin
Bachelor from Criminal Justice
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