Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kellie Santibanez

Anaheim,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Disneyland Cast Member

CR Culinary Person
12.2022 - Current
  • Assist guests with recommendations based off menu knowledge
  • Answered guests questions and addressed problems and complaints in person
  • Open and closes the cart which includes counting cash drawers
  • Offered exceptional customer service to differentiate and promote the Disney look.
  • Balanced the needs of multiple guests simultaneously in a very fast-paced retail environment.
  • Processed all sales transactions accurately and in a timely fashion.
  • "Earned my Ears" in Febuary 2023


Retail Sales Associate

Old Navy, Gap
06.2022 - 12.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

High School Diploma - General

Polaris Independent Studios
Anaheim, United States
05.2023

Skills

  • Cash handling accuracy
  • Organized
  • Time management
  • Loss prevention
  • Detail-oriented
  • Excellent multi-tasker
  • Complaint Handling

Additional Information

Skills & Interests


  • Skills Great communication skills; attention to detail; critical thinker; bilingual; organization; time management;
  • Interests Reading, working out, photography, drawing, dancing, interior design

Timeline

Disneyland Cast Member

CR Culinary Person
12.2022 - Current

Retail Sales Associate

Old Navy, Gap
06.2022 - 12.2022

High School Diploma - General

Polaris Independent Studios

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Kellie Santibanez