Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Stinnett

Birmingham

Summary

A resourceful payments professional focused on delivering results. With 7+ years' experience, coupled with strong educational background, and extensive industry experience, I will deliver outstanding results to a progressive and innovative company.

Professional with focus on client success and history of delivering exceptional service and support. Adept at managing client relationships, resolving issues promptly, and ensuring continuous improvement. Known for strong team collaboration, adaptability, and commitment to achieving results. Expertise includes client onboarding, relationship management, and strategic planning.

Overview

9
9
years of professional experience

Work History

Client Success Manager

Splitit
12.2023 - Current
  • Implemented strategic initiatives for addressing client pain points and improving service delivery.
  • Coordinated team efforts to streamline processes and eliminate operational bottlenecks.
  • Conducted needs assessments to tailor solutions for specific client challenges.
  • Improved client retention with personalized follow-up initiatives.

Consultant

Digital KRSolutions
05.2023 - 11.2023
  • Consulting on a project to provide eCommerce capabilities for Deluxe Merchant Services division
  • Provided the infrastructure to manage and execute on the initial project deliverables
  • Also participating in a Salesforce project to develop metrics and KPI dashboards for Deluxe CEO & Executive leadership team

Partner Manager And Direct Sales

Trust Payments
02.2022 - 03.2023
  • Managed the largest partner eCommerce relationship for the US Team, including delivery of eCommerce shops for merchants, managing delivery expectations and timelines for the eCommerce platform, along with conducting partner training sessions
  • Responsible for Merchant Application Submission Process and the ISO relationship with Paysafe
  • Planned/ managed Trust Payment's eCommerce Platform launch at the 2022 Southeastern Acquirers Association

Account Executive

Fiserv
02.2018 - 02.2022
  • Owned and managed a complete portfolio of Commercial Middle Market clients totaling $6.6M in annual re-occurring revenue and $1.3B in annual volume
  • Worked with C-level Executives to preserve client profitability and client lifetime value by successfully completing strategic contract negotiations, cross selling of value-added solutions, proposing consultative business recommendations, and presenting annual business reviews
  • Achievements: 133% of Revenue Goal (2021)

Sales Analyst

First Data
06.2016 - 01.2018
  • Rotated within First Data's three main market segment groups- SMB, Commercial Middle Market and Enterprise
  • Responsible for self-sourcing and serving deals within a variety of verticals
  • Supported larger projects that involved selling into state governments and global brands

Education

Bachelor Of Arts (B.A.) - Restaurant And Hospitality Management

University of Alabama
Tuscaloosa, AL
05.2015

Skills

  • Sales Commercialization
  • E-commerce Shops Build-out
  • Customer/ Partnership Management
  • Solution Selling
  • Client Retention
  • Event Planning
  • Client engagement
  • Customer retention

Timeline

Client Success Manager

Splitit
12.2023 - Current

Consultant

Digital KRSolutions
05.2023 - 11.2023

Partner Manager And Direct Sales

Trust Payments
02.2022 - 03.2023

Account Executive

Fiserv
02.2018 - 02.2022

Sales Analyst

First Data
06.2016 - 01.2018

Bachelor Of Arts (B.A.) - Restaurant And Hospitality Management

University of Alabama

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Kellie Stinnett