Kellie Teters

• Developed strong relationships with parents, providing regular updates on their child''s progress and addressing any concerns proactively.
• Developed weekly activities to engage children and promote learning.
• Maintained organized, fun and interactive classroom to help children feel safe.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Gave one-on-one attention to children while maintaining overall focus on entire group.

I substituted when needed for 2-5 year olds.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.