Kellie Watkins
Huntsville,AR
Summary
Loan Assistant effective at working with underwriters, mortgage companies and closing parties to facilitate smooth and efficient application process. Diligently gathers and checks documents, orders reports and maintains records. Highly organized and versed in multiple types of loans and application processes.
Overview
6
6
years of professional experience
Work History
Loan Assistant
First National Bank Of North Arkansas
Berryville, AR
10.2021 - Current
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Assembled important paperwork and disclosures for borrower.
- Monitored key dates to obtain information by deadlines.
- Processed Consumer, Agriculture and Commercial loans.
- Presented borrowers with information about repayment and terms of loans.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
Bank Teller/Floater
First National Bank Of North Arkansas
Huntsville , AR
02.2018 - 10.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Preschool Assistant Teacher
KinderKare Preschool
Huntsville, AR
05.2017 - 11.2017
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Engaged and entertained children through recreational and educational activities.
Receptionist``
Thurman And Flanagin Attorneys/Kings River Title
Eureka Springs, AR
11.2015 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Education
High School Diploma -
Eureka Springs High School
Eureka Springs, AR05.2014
Skills
- Checking Applications
- Loan Records Filing and Maintenance
- Loan Processing Management
- Collateral Value Checks
- Closing Documentation
- Customer Relationship Management
- Loan Information Recording
- Digital Applications
- Legal Documentation
- Loan Operations
- Money Orders
- Learning Strategies
- Field Inspection
- Microsoft Dynamics
- Bank Secrecy Act
Timeline
Loan Assistant
First National Bank Of North Arkansas
10.2021 - Current
Bank Teller/Floater
First National Bank Of North Arkansas
02.2018 - 10.2021
Preschool Assistant Teacher
KinderKare Preschool
05.2017 - 11.2017
Receptionist``
Thurman And Flanagin Attorneys/Kings River Title
11.2015 - 09.2016
High School Diploma -
Eureka Springs High School
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