Kellie Wheeler

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.

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• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

• Mentored and trained staff members to ensure exceptional customer service standards.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Safeguarded compliance with health, safety, and sanitation regulations in all operations.

• Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.