Kellie Whitaker
Fort Worth,TX
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
13
13
years of professional experience
Work History
Internal Audit Analyst
GameStop
01.2023 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
IT/SOX Compliance Analyst
GameStop
11.2017 - 12.2022
- Tested and evaluated the effectiveness of IT controls.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Collaborated with IT teams to address and remediate identified compliance issues
National Accounts Specialist
PrimeSource Building Products
10.2016 - 08.2017
- Collaborated with Home Depot receiving departments to ensure outdated product was returned
- Identified and communicated upcoming and overdue orders with stores and company executives to help increase and/or maintain customer service satisfaction
- Researched price changes across various markets to ensure company maintained competitiveness
Request Workflow Coordinator
Dell
04.2014 - 10.2016
- Identified and deployed >4K new workstations as part of corporate refresh initiative in 2015 while increasing service level delivery by 125% since 2012
- Created process work flows, internal processes and end-user standard operating procedures
- Collaborated with end-users for scheduling techs, balancing daily work amongst techs
- Trained new employees in account processes and workflows
Project Coordinator
Dell
02.2013 - 03.2014
- Identified XP devices and migrated >8K workstations from Windows XP to Windows 7
- Worked with cross-functional teams to ensure all workstations maintained applicable hardware and software applications, access to servers, and network data connections
- Partnered with Governance Team to develop communication to users and administrators of vital information, update user documentation while ensuring a seamless customer experience
Request Workflow Coordinator
Dell
12.2010 - 01.2013
- Managed corporate computer loaner program which provided end-users with devices until technicians can service non-working equipment; deployed over >180 devices in 2015
- Created process work flows, internal processes and end-user standard operating procedures
- Collaborated with end-users for scheduling techs, balancing daily work amongst techs
- Trained new employees in account processes and workflows
Education
Bachelor of Science - Interdisciplinary Studies
University of North Texas
Denton, TX05.2007
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Project Management
- Excel proficiency
- Data Research and Validation
- Process Improvements
- Continuous Improvement
- Risk Analysis
- Compliance Analysis
- SQL and Databases
- Audit Support
- Multiple Priorities Management
Timeline
Internal Audit Analyst
GameStop
01.2023 - Current
IT/SOX Compliance Analyst
GameStop
11.2017 - 12.2022
National Accounts Specialist
PrimeSource Building Products
10.2016 - 08.2017
Request Workflow Coordinator
Dell
04.2014 - 10.2016
Project Coordinator
Dell
02.2013 - 03.2014
Request Workflow Coordinator
Dell
12.2010 - 01.2013
Bachelor of Science - Interdisciplinary Studies
University of North Texas
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