Olivia Callen
Orange,CA
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Internal Audit Analyst
New American Funding, LLC
Tustin, CA
12.2019 - Current
- Execute Audits: Led thorough audits, including discretionary and mandatory reviews, enhancing compliance and operational efficiency.
- Collaborate and Report: Worked with the audit team to meet goals, delivering actionable findings and recommendations to senior management.
- Improve Procedures: Updated testing procedures based on audit results and regulatory changes, optimizing process effectiveness.
- Adapt to Regulations: Adjusted practices to evolving regulations and standards, ensuring audits remained compliant and effective.
Sales Lead Keyholder
Chico's FAS
Irvine, CA
02.2016 - Current
- Lead and Train: Supervised and trained sales associates, boosting team performance and increasing monthly sales by 15%.
- Drive Sales: Implemented effective promotions and merchandising, consistently surpassing sales targets and enhancing store profitability.
- Manage Operations: Oversaw daily store operations, including cash handling and inventory, reducing operational discrepancies by 20%.
- Enhance Customer Service: Fostered strong customer relationships, resolving issues promptly and increasing customer loyalty by 10%.
Licensing Administrative Assistant
New American Funding, LLC
Tustin, CA
02.2019 - 12.2019
- License Management: Oversaw mortgage licensing for loan originators and branches, ensuring 100% compliance and timely renewals.
- Regulatory Reporting: Submitted precise state reports and filings, maintaining up-to-date regulatory compliance.
- Compliance Oversight: Managed FHA/HUD compliance and recertification, and processed VA underwriting SAR and credit applications flawlessly.
- Regulatory Enforcement: Administered marketing agreements and desk rentals, ensuring strict adherence to CFPB and regulatory standards.
Inbound Call Center Representative
New American Funding, LLC
Tustin, CA
05.2017 - 02.2019
- Customer Support: Handled high-volume calls, resolving complex mortgage issues and achieving a 95% satisfaction rate.
- Product Expertise: Provided clear guidance on mortgage products and applications, aiding clients in informed decision-making.
- Data Management: Entered and updated client information in Scripter and Genesis, reducing errors by 30% and ensuring smooth application processing.
Education
Bachelor of Arts - Communications
California State University, Fullerton
Fullerton, CA05-2017
Associate of Arts - Communications
Santiago Canyon College
Orange, CA06-2015
Skills
- Encompass
- ICE Mortgage Technology
- Regulatory Compliance
- Compliance Monitoring
- Data Entry
- CRM Software
- Customer Service
- Microsoft Office
- Documentation And Reporting
Timeline
Internal Audit Analyst
New American Funding, LLC
12.2019 - Current
Licensing Administrative Assistant
New American Funding, LLC
02.2019 - 12.2019
Inbound Call Center Representative
New American Funding, LLC
05.2017 - 02.2019
Sales Lead Keyholder
Chico's FAS
02.2016 - Current
Bachelor of Arts - Communications
California State University, Fullerton
Associate of Arts - Communications
Santiago Canyon College
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