Kellie Wills
Hot Springs,NC
Summary
Dynamic customer service professional with a proven track record at Advanced Call Center Technologies LLC, excelling in active listening and critical thinking. Adept at managing customer accounts and resolving inquiries, ensuring high satisfaction levels. Skilled in data entry and documentation, contributing to seamless operations and enhanced client experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
10.2023 - Current
- Resolved customer inquiries effectively through multiple communication channels, ensuring high satisfaction levels.
- Managed and updated customer accounts using CRM systems to maintain accurate records.
- Collaborated with cross-functional teams to address complex customer issues promptly.
Assembly Line Worker
John Deere
12.2021 - 08.2023
- Maintained quality control by inspecting finished products for defects.
- Operated machinery to assemble components according to specifications.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Home Health Aide
BAYADA
04.2021 - 12.2021
- Administered daily personal care and hygiene assistance to enhance patient comfort and dignity.
- Collaborated with healthcare professionals to create and implement individualized care plans for optimal patient outcomes.
- Assisted patients with mobility challenges, promoting independence while maintaining safety protocols.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Education
High School Diploma -
Madison Early College High School
Marshall, NC06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Documentation
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
10.2023 - Current
Assembly Line Worker
John Deere
12.2021 - 08.2023
Home Health Aide
BAYADA
04.2021 - 12.2021
High School Diploma -
Madison Early College High School
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