Kellisha Myricks
Chattanooga,Hamilton
Overview
11
11
years of professional experience
Work History
Assembly Line Worker
Plastic Omnium
09.2021 - Current
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
City Carrier
USPS
10.2016 - 06.2021
- Improved mail delivery efficiency by implementing route optimization strategies.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
Inbound Call Center Representative
T-Mobile
08.2014 - 09.2016
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Streamlined call center operations by implementing efficient processes and procedures.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
Customer Service Representative
Convergys
11.2012 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Ooltewah High School
Ooltewah, TN05.2012
Skills
- Materials Management
- OSHA Compliance
- Supply Management
- Operations Support
Timeline
Assembly Line Worker
Plastic Omnium
09.2021 - Current
City Carrier
USPS
10.2016 - 06.2021
Inbound Call Center Representative
T-Mobile
08.2014 - 09.2016
Customer Service Representative
Convergys
11.2012 - 01.2014
High School Diploma -
Ooltewah High School