Kelly Ainsworth
San Antonio,TX
Summary
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Acme Unlimited
Cibolo, TX
01.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Janitorial Supervisor
Masterclean Service
San Antonio, TX
01.2024 - 07.2024
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
- Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
Customer Service Representative
Jjklm Inc
Schertz, TX
05.2019 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Department Manager
Walmart
Schertz, TX
12.2014 - 03.2018
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Increased customer satisfaction with proactive issue resolution strategies.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Master Of Psychology - Behavioral Sciences
Southern New Hampshire University
Hooksett, NHHuman Services
Post University
Waterbury, CTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Product knowledge
- Appointment scheduling
- Team development
Timeline
Janitorial Supervisor
Masterclean Service
01.2024 - 07.2024
Customer Service Representative
Acme Unlimited
01.2023 - 08.2024
Customer Service Representative
Jjklm Inc
05.2019 - 12.2023
Department Manager
Walmart
12.2014 - 03.2018
Master Of Psychology - Behavioral Sciences
Southern New Hampshire University
Human Services
Post University