Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Kelly Albarillo

Delano,CA

Summary

Dedicated and adaptable professional with strong experience in guest services, operations supervision, and staff training. Proven ability to lead teams, maintain safety standards, and create positive customer experiences in high-volume environments. Excellent communicator committed to continuous improvement and team success.

Overview

6
6
years of professional experience

Work History

Ride Operator Supervisor / Trainer / Site Controller

California’s Great America
Santa Clara, USA
05.2023 - Current
  • Supervise the safe and efficient operation of amusement park rides, ensuring compliance with company policies and safety regulations.
  • Lead and mentor ride operators to maintain consistent service and operational standards.
  • Respond promptly to guest concerns, using empathy and active listening to ensure satisfaction.
  • Operate roller coaster and ride control systems; assist guests courteously and efficiently in and out of ride units.
  • Deliver onboarding and ongoing training for new hires and current staff on safety procedures and ride operations.
  • Coordinate and lead individual and group training sessions based on department needs.
  • Oversee Sky Coaster operations, including daily safety inspections, procedural adherence, and test flights.

Team Member / Starbucks Barista

Target
San Jose, USA
08.2021 - 02.2022
  • Welcomed customers and provided support throughout the purchasing process.
  • Operated cash registers and processed transactions efficiently and accurately.
  • Managed returns and exchanges per store policy.
  • Crafted customized beverages while maintaining high customer service standards and product quality.

Team Member

McDonald’s
Delano, USA
03.2020 - 08.2020
  • Handled drive-thru and front counter orders; processed transactions with accuracy.
  • Maintained cleanliness and efficiency in a fast-paced environment.
  • Assisted with restocking and teamwork during peak service hours.

Team Member

Sonic Drive-In
Delano, USA
04.2019 - 07.2020
  • Took and prepared orders, handled payment processing, and ensured work area cleanliness.
  • Delivered excellent customer service in a high-volume setting.

Education

Esthetician Certification -

Cosmotek College
San Jose, CA
01.2023

High School Diploma -

Wonderful College Prep Academy
Delano, CA
06-2020

Skills

  • Customer Service
  • Communication
  • Staff Training
  • Supervision
  • Safety Compliance
  • Multitasking
  • Time Management
  • Task prioritization
  • Cash Handling

Languages

  • English, Fluent
  • Tagalog, Intermediate

References

References available upon request.

Timeline

Ride Operator Supervisor / Trainer / Site Controller

California’s Great America
05.2023 - Current

Team Member / Starbucks Barista

Target
08.2021 - 02.2022

Team Member

McDonald’s
03.2020 - 08.2020

Team Member

Sonic Drive-In
04.2019 - 07.2020

Esthetician Certification -

Cosmotek College

High School Diploma -

Wonderful College Prep Academy