Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Alvarez

Auburn,WA

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.

Overview

10
10
years of professional experience

Work History

Referral Services Coordinator

University Of Washington Primary Care
07.2014 - Current
  • Enhanced patient experience by efficiently managing referral processes and liaising with healthcare professionals.
  • Streamlined referral services for improved patient outcomes and satisfaction rates.
  • Managed high-volume referral requests, ensuring timely responses and accurate documentation.
  • Developed strong relationships with referring physicians, resulting in increased referrals and overall network growth.
  • Provided exceptional customer service to patients and families throughout the entire referral process.

PSR Lead

University Of Washington Medical Center
07.2014 - 03.2016
  • Streamlined communication between departments for improved efficiency and customer experience.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

No Degree - Medical Assistant Certification

American College of Professional Education
Tukwila, WA

Skills

  • Data Entry Proficiency
  • Medical Terminology Knowledge
  • Insurance Verification
  • Appointment Scheduling
  • Resourcefulness
  • Patient advocacy
  • Critical thinking
  • Healthcare systems understanding
  • Adaptability
  • HIPAA Regulations

Timeline

Referral Services Coordinator

University Of Washington Primary Care
07.2014 - Current

PSR Lead

University Of Washington Medical Center
07.2014 - 03.2016

No Degree - Medical Assistant Certification

American College of Professional Education
Kelly Alvarez