Kelly Alvarez
Auburn,WA
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 10 years.
Overview
10
10
years of professional experience
Work History
Referral Services Coordinator
University Of Washington Primary Care
07.2014 - Current
- Enhanced patient experience by efficiently managing referral processes and liaising with healthcare professionals.
- Streamlined referral services for improved patient outcomes and satisfaction rates.
- Managed high-volume referral requests, ensuring timely responses and accurate documentation.
- Developed strong relationships with referring physicians, resulting in increased referrals and overall network growth.
- Provided exceptional customer service to patients and families throughout the entire referral process.
PSR Lead
University Of Washington Medical Center
07.2014 - 03.2016
- Streamlined communication between departments for improved efficiency and customer experience.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
No Degree - Medical Assistant Certification
American College of Professional Education
Tukwila, WASkills
- Data Entry Proficiency
- Medical Terminology Knowledge
- Insurance Verification
- Appointment Scheduling
- Resourcefulness
- Patient advocacy
- Critical thinking
- Healthcare systems understanding
- Adaptability
- HIPAA Regulations
Timeline
Referral Services Coordinator
University Of Washington Primary Care
07.2014 - Current
PSR Lead
University Of Washington Medical Center
07.2014 - 03.2016
No Degree - Medical Assistant Certification
American College of Professional Education
Similar Profiles
Shelitta BarnesShelitta Barnes
Registered Nurse at Mary Washington Primary CareRegistered Nurse at Mary Washington Primary Care
Alicia TovarAlicia Tovar
Clinical Lab Technician I/Phlebotomy at University Of Washington Ballard Primary ClareClinical Lab Technician I/Phlebotomy at University Of Washington Ballard Primary Clare
Sarah Denson RN BSNSarah Denson RN BSN
CLINICAL NURSE COORDINATOR at WASHINGTON UNIVERSITY, FETAL CARE CENTERCLINICAL NURSE COORDINATOR at WASHINGTON UNIVERSITY, FETAL CARE CENTER