Luz Peña
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable administrative professional with expertise in medical records management, coding, and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance.
Overview
5
5
years of professional experience
Work History
Referral Services Coordinator
Orlando Health Imaging Centers
10.2022 - 05.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Developed and implemented effective strategies to increase referral sources.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Managed over 150+ cases during day to day task to maintain company proficiency
Patient Access Representative
Orlando Health At UF Health Cancer Center
11.2019 - 07.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
Patient Service Representative
Express Scripts
05.2019 - 11.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Resolved billing inquiries and disputes in atimely fashion.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered anaverage of 80 calls per day and directed to appropriate departments and personnel.
- Provided exceptional customer service to patients, answering questions and addressing concerns
Customer Care Representative
Telespeak
03.2018 - 05.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Answered average of 80 calls and chats per day and directed to appropriate departments and personnel.
Education
Associate of General Studies -
Keiser University
Fort Lauderdale, FL09.2023
High School Diploma -
Colonial High School
Orlando, FL05.2016
Skills
- Quality Patient Care
- Accounts Payable and Accounts Receivable
- Call Volume Analysis
- Project Requirements
- Patient Referral
- Special Projects
- Data Integrity
- Data Integrity
- Analytical and Critical Thinking
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Referral Services Coordinator
Orlando Health Imaging Centers
10.2022 - 05.2023
Patient Access Representative
Orlando Health At UF Health Cancer Center
11.2019 - 07.2021
Patient Service Representative
Express Scripts
05.2019 - 11.2019
Customer Care Representative
Telespeak
03.2018 - 05.2019
Associate of General Studies -
Keiser University
High School Diploma -
Colonial High School
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