Lori Barbera
Wellington,FL
Summary
Efficient Referral Coordinator with 20 + years of increasing responsibility in medical industry. Expertise in medical terminology, insurance processes, ICD-10 and CPT codes.
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in pediatric medical offices. Successfully oversee supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate with multiple doctors and insurances Plans and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
27
27
years of professional experience
Work History
Referral Services Coordinator
Mirza, MD PA AND ASSOCIATES
Fort Lauderdale , FLORIDA
01.1997 - Current
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Scheduled appointments with specialists on behalf of clients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Linked families to relevant community support to meet non-medical needs.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Surgical Coordinator
Coral Springs Surgical Center
Coral Springs , FL
04.1995 - 01.1997
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized patient files and streamlined operations to improve efficiency.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Arts - LPN
Florida Vocational Institute
Coconut Creek, FL03.2000
Skills
- Business Correspondence
- Community Resources
- Employee Timesheet Processing
- Information Systems Development
- Quality Patient Care
- Specialty Care
- Employee Work Scheduling
- Patient Data Management Systems
- Patient Referral
- Client Satisfaction
- Administrative Duties
- Referral Verification
- Specialist Referrals
- Referral Management
- Anatomy and Physiology Terms
- Referral Tracking
- HIPAA Regulations
- Medical Information Collection
- Information Assistance
- Demographics Information
- Information Updates
- Inquiry Requests
- Phone Inquiries
- Creative Thinking
- Pulse Oximetry
- Authorization Verification
- Insurance Eligibility Verifications
- Patient Relations
- OSHA Regulations
- Invoice Statements
- Intake Interview
Timeline
Referral Services Coordinator
Mirza, MD PA AND ASSOCIATES
01.1997 - Current
Surgical Coordinator
Coral Springs Surgical Center
04.1995 - 01.1997
Associate of Arts - LPN
Florida Vocational Institute
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