Kelly Andrew
Fayetteville,GA
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
4
4
years of professional experience
Work History
Hybrid Member Service Agent
Delta Community Credit Union
Newnan, Georgia
05.2025 - Current
- Strengthened member relationships by providing exceptional service and personalized support.
- Collaborated with team members to streamline service delivery processes, enhancing member satisfaction.
- Managed customer conflicts and challenging situations by remaining calm and utilizing internal knowledgebases to create effective solutions.
- Supported onboarding of new staff through training sessions.
Hostess/ Market Manager
Elliott’s Restaurant and Market
Peachtree City, GA
06.2023 - 05.2025
- Collaborated with management to improve guest flow and seating efficiency.
- Managed special requests from guests to deliver personalized service.
- Trained new staff on hosting procedures and customer service standards.
- Established department standards for customer service and employee relations to enhance profitability.
- Upheld professional standards in sales and customer relationships, generating leads from multiple sources.
Hair Salon Assistant/Front Desk Receptionist
NV Hair Studio
Peachtree City, GA
02.2022 - 06.2022
- Supported stylists during client consultations and service preparations to enhance customer experience.
- Trained new staff on salon protocols and customer interaction standards to ensure consistent service quality.
- Cultivated positive relationships with internal customers through effective communication to foster a collaborative environment.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Offered reception coverage to relieve staff during absences or breaks.
Education
High School Diploma -
Sandy Creek High School
Tyrone05-2021
Skills
- Customer service
- Effective communication
- Team collaboration
- Organizational skills
- Attention to detail
- Adaptability in service
- Proactive mindset
Awards
- Dedication Award, Spring 2018, Awarded by marching band leadership to the most dedicated/hardworking member of the band.
- Shining Star Award, Spring 2021, Given to someone who has a positive and bright personality and motivates others.
- Leadership Award, Spring 2019, Awarded to the person in Colorguard who represents what guard is and is a natural leader.
Languages
English, Fluent
Timeline
Hybrid Member Service Agent
Delta Community Credit Union
05.2025 - Current
Hostess/ Market Manager
Elliott’s Restaurant and Market
06.2023 - 05.2025
Hair Salon Assistant/Front Desk Receptionist
NV Hair Studio
02.2022 - 06.2022
High School Diploma -
Sandy Creek High School