Kelly-Ann Kelly
Newark,NJ
Summary
- Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Newark Community Health Center
A
101 Ludlow St #121 , NJ
09.2019 - Current
- Scheduled and coordinated patient appointments, tests, and procedures across multiple departments to ensure efficient care.
- Maintained and updated electronic health records (EHR) with a high level of accuracy and confidentiality.
- Provided frontline support to patients and families, addressing inquiries and resolving scheduling or billing concerns.
- Collaborated with physicians, nurses, and administrative staff to support patient flow and clinical operations.
- Demonstrated proficiency with hospital systems, including EMR software and scheduling tools.
- Ensured HIPAA compliance in all patient interactions and record handling.
School Bus Aide
Shore Vans Inc
Hillside, NJ
01.2016 - 01.2025
- Assisted students with getting on and off the bus safely.
- Provided support to students with special needs in a respectful manner.
- Monitored student behavior while on the bus and enforced appropriate conduct.
- Completed daily vehicle inspections for safety purposes.
- Maintained order and discipline among passengers at all times.
- Communicated effectively with school personnel, parents, and students regarding transportation issues.
- Ensured that seating arrangements were safe and orderly at all times.
- Assisted driver in loading and unloading of students onto the bus as needed.
- Helped secure wheelchairs, walkers, backpacks. for safe transport of students with disabilities.
- Accurately recorded attendance information during each trip.
- Notified administration of any incidents or accidents involving the bus or its passengers.
- Responded to emergency situations in a timely manner according to established procedures.
- Adhered to local district policies and procedures related to student transportation safety.
- Collaborated closely with teachers, administrators, and other staff members as needed.
- Encouraged positive relationships between peers by modeling appropriate behavior.
- Provided assistance to drivers when necessary such as helping them complete paperwork.
- Assisted in maintaining an inventory of first aid supplies onboard the bus.
- Kept accurate records of student ridership data including pick-up and drop-off locations.
- Interacted professionally with students, families, faculty members, and other stakeholders.
- Updated attendance logs for daily routes.
- Provided knowledgeable and speedy response to all emergency incidents.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Protected students from physical and verbal bullying.
Starbucks Shift Lead
Max Eleven
Short Hills, NJ
04.2023 - 08.2024
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Created weekly staff schedules to ensure adequate coverage.
- Responded to customer inquiries and complaints in a professional manner.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Reviewed daily sales reports and monitored financial performance metrics.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Resolved customer complaints and reported issues to senior management.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
Team Leader
Chick-fil-A
Union, NJ
09.2016 - 06.2021
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
High School Diploma -
Ivrington High School
1253 Clinton Ave06-2019
Associate of Science - MEDICAL ASSITANT
K&G Academy
570 N Broad St, Elizabeth NJ06-2024
Associate - Nursing
Berkeley College
11.2024
Skills
- Clinical applications
- Trustworthy companion
- Phlebotomy
- CPR
- EMR / EHR
- Electronic medical records
- Medical records management
- Medical terminology knowledge
- Special education
- Microsoft Word
- Front desk
- Documentation review
- Special needs support
- Disability awareness
- Medical office administration
- Clean driving record
- Patient care
- Clinical documentation
Certification
- Food handler certificate
- First Aid Certification
- Medical Assistant
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native/ Bilingual
jamaican patois
Native/ Bilingual
Accomplishments
- Medical Assistant Certification.
- Consistently received 100% rate of patient satisfaction.
Timeline
Starbucks Shift Lead
Max Eleven
04.2023 - 08.2024
Newark Community Health Center
A
09.2019 - Current
Team Leader
Chick-fil-A
09.2016 - 06.2021
School Bus Aide
Shore Vans Inc
01.2016 - 01.2025
High School Diploma -
Ivrington High School
Associate of Science - MEDICAL ASSITANT
K&G Academy
Associate - Nursing
Berkeley College