Kelly-Ann Orenstein
Davenport,FL
Summary
Passionate and enthusiastic person that has dealt with the public in many settings for over twenty five years. Excellent communicator and always eager to learn more and excel. With over twelve years of management and leadership roles to succeed in any position I'm in. Great team player and loyal to the organization. And most importantly reliable and punctual and authorized to work in the US for any employer
Overview
22
22
years of professional experience
Work History
Daily Substitute Teacher
Four Corners Charter School
10.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Retail Sales Associate
Landry's Rainforest Cafe
08.2021 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Front End Supervisor
Kariss French Cleaners
03.2014 - 03.2020
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash drawers in 2 checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed incoming calls, emails from customers
General Manager/ Owner
SUBWAY®Restaurants
10.2001 - 03.2009
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed incoming calls, emails and faxes from customers
Education
Associate of Arts - Legal Assistant
Kingsborough Community College of The City University of New York
Brooklyn, NYHigh School Diploma -
Canarsie High School
Brooklyn, NY06.1993
Skills
- Records Management
- Staff Supervision
- Customer Relationship Management
- Customer Service
- POS Systems
- Customer Relations
- Reports and Documents
- Inventory Control
- Employee Scheduling
- Task Delegation
- Recruiting and Interviewing
- Orientation and Training
- Retail Operations
- Administrative Tasks
- Telephone Reception
- Front Desk Operations
- Client Service
- Clerical Support
Timeline
Daily Substitute Teacher
Four Corners Charter School
10.2022 - Current
Retail Sales Associate
Landry's Rainforest Cafe
08.2021 - 10.2022
Front End Supervisor
Kariss French Cleaners
03.2014 - 03.2020
General Manager/ Owner
SUBWAY®Restaurants
10.2001 - 03.2009
Associate of Arts - Legal Assistant
Kingsborough Community College of The City University of New York
High School Diploma -
Canarsie High School
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