Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Ann Jackson

Darlington

Summary

Dynamic Compensation Analyst with expertise from Sonoco Products Company, adept at salary analysis and employee onboarding. Proven track record in enhancing data management processes and delivering exceptional customer service. Skilled in collaborating with teams to drive effective compensation strategies, ensuring compliance and accuracy in all HR functions.

Overview

14
14
years of professional experience

Work History

Compensation Analyst

Sonoco Products Company
Hartsville
07.2024 - Current
  • Complete salary recommendations for assigned countries.
  • Conduct plant wage reviews using market sources, and make recommendations.
  • Provide a cost analysis and supporting recommendations for union negotiations.
  • Assist with the administration of the annual merit process and/or general wage increases for assigned countries.
  • Participates in compensation surveys, conducts research and analysis on market competitiveness, pay equity, and compensation trends.
  • Liaisons with department managers and business partners to provide guidance through the interpretation of corporate compensation guidelines.

Human Resources – Employee Services

Sonoco Products Company
Hartsville
05.2022 - 06.2024
  • Provide front-line customer service to employees to assist with all HR questions via e-mail, phone, and on-site visitations.
  • Responsible for maintaining employee records and accurate employee data management.
  • Ensure a seamless transition of employee data from systems to files for the employee onboarding process.
  • Update, maintain, and manage employee data in Workday, audit data, and ensure accuracy.
  • Ensure 100% data compliance for internal and external audits, and provide data as needed for audit requests.
  • Monitor employee portal mailboxes, troubleshoot and respond to inquiries, escalating issues as needed to the appropriate HR team member.

Insurance Specialist

Advanced Dental Center
Florence
04.2016 - 05.2022
  • Verify all patients' insurance for accurate benefits at the time of service.
  • Ensure insurance is correctly inputted to provide accurate treatment plans.
  • Answer a multi-line phone, and route phone calls.
  • Audit charts for all scheduled patients to include: Balance Forward, Bad Debit Adjustment, and Small Balance Write-Off.
  • Participated in on-site and off-site training with the consulting firm, Jay Geir Scheduling Institute, to educate staff on the following: phone scheduling, treatment acceptance, etc.
  • To maintain the hygiene schedule and fill any appointments that may come open in a timely manner.
  • All ordering for the Front Desk, Hygiene, and Doctors.

Customer Service Representative

Sam Carbis Solutions Group
Florence
09.2015 - 03.2016
  • Retrieve all incoming purchase orders and disperse to appropriate customer service representative.
  • Review all processed orders to ensure of no errors and key into system to begin fabrication.
  • Responsible for contacting the customer when a verbal purchase order is needed.
  • Efficiently creating new vendor accounts and update existing accounts accordingly.
  • Obtain credit applications, process and propose to management to establish a line of credit.
  • Confirm all shipments and provide tracking information.

Receptionist

McLeod Family Medicine Health & Fitness
Florence
03.2011 - 12.2014
  • Verify insurance information while collecting co-pays and outstanding balances on accounts.
  • Accountable for all aspects of data.
  • Assist in the training of other clerical staff.
  • Responsible for managing and redirecting all incoming calls in a professional manner.
  • Obtain insurance authorization for referrals, diagnostic images, and prescriptions.

Education

High School -

Darlington High School
Darlington, SC
05.2006

Skills

  • Microsoft Office
  • Salary analysis
  • Employee onboarding
  • Data management
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Data entry
  • Attention to detail

Accomplishments

  • In 2013, awarded Role Model Employee for outstanding performance.
  • CPR/AED/First Aid Certified – Timmonsville Rescue Squad, 2020
  • Medical and Dental coding
  • Scheduling institute certification
  • Customer service training completion

Timeline

Compensation Analyst

Sonoco Products Company
07.2024 - Current

Human Resources – Employee Services

Sonoco Products Company
05.2022 - 06.2024

Insurance Specialist

Advanced Dental Center
04.2016 - 05.2022

Customer Service Representative

Sam Carbis Solutions Group
09.2015 - 03.2016

Receptionist

McLeod Family Medicine Health & Fitness
03.2011 - 12.2014

High School -

Darlington High School

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Kelly Ann Jackson