ROSEANNA I. SIMMONS
Charleston,SC
Summary
Analytical and results-oriented Business Analyst with 10+ years of progressive experience in data analysis, compensation/payroll management, fraud prevention, and client relations within high-volume, regulated environments. Proven expertise in requirements gathering, process improvement, compliance management, and stakeholder communication. Skilled in using data-driven insights to optimize workflows, resolve complex problems, and ensure organizational compliance with federal and corporate policies. Adept at cross-functional collaboration, system testing, documentation, and training. Currently hold an active Secret Security Clearance.
Overview
11
11
years of professional experience
Work History
Compensation Analyst
Confidential Federal Contractor
02.2024 - Current
- Conducted data analysis, audits, and reconciliations for payroll, benefits, and leave, ensuring compliance with Department of State policies and federal regulations.
- Implemented process improvements for payroll adjustments, retroactive corrections, and overpayment recovery, reducing errors and increasing efficiency.
- Generated and validated financial and compliance reports for leadership decision-making.
- Delivered stakeholder support by resolving payroll inquiries and providing actionable solutions.
Fraud Prevention Associate
CGI
02.2023 - 02.2024
- Performed risk analysis and data validation across internal, commercial, and federal law enforcement databases.
- Investigated and documented 1,000+ cases monthly, identifying high-priority fraud cases.
- Collaborated with Diplomatic Security and federal agencies to address high-priority fraud cases.
- Developed and delivered training materials to enhance team compliance and analytical skills.
Support Associate IV
CGI
11.2022 - 02.2023
- Conducted document verification, case review, and process tracking for passport issuance.
- Prepared official correspondence and reports for senior leadership, Congress, and external agencies.
- Maintained SharePoint repositories, knowledge bases, and procedural documentation.
- Mentored and trained staff, improving team efficiency and compliance adherence.
Customer Service Associate II
T-Mobile
05.2014 - 01.2023
- Resolved 50+ customer inquiries daily, maintaining 95%+ first-call resolution rates.
- Documented cases in CRM systems and created knowledge base resources to reduce recurring issues.
- Provided technical troubleshooting and guided customers in issue resolution.
- Facilitated training and onboarding programs, ensuring team readiness and performance.
- Consistently ranked among top performers for customer satisfaction and productivity.
Education
Master of Science - Human Services
Springfield
Bachelor of Science - Psychology
Winthrop
Associate of Science - Biological Science
Trident Tech
Skills
- Data-driven decision making
- Requirements analysis
- Process improvement strategies
- Compensation and payroll management
- Employee benefits administration
- Human resources information systems
- Risk management and fraud prevention
- Regulatory compliance expertise
- Stakeholder relationship management
- Collaborative teamwork across functions
- Client experience enhancement
- Technical issue resolution
- Reporting and data entry proficiency
- Documentation processes and standards
- Quality control measures in place
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Secret clearance
CLEARANCE
Active Secret Security Clearance
Timeline
Compensation Analyst
Confidential Federal Contractor
02.2024 - Current
Fraud Prevention Associate
CGI
02.2023 - 02.2024
Support Associate IV
CGI
11.2022 - 02.2023
Customer Service Associate II
T-Mobile
05.2014 - 01.2023
Master of Science - Human Services
Springfield
Bachelor of Science - Psychology
Winthrop
Associate of Science - Biological Science
Trident Tech
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