ROSEANNA I. SIMMONS
Charleston,SC
Summary
Analytical and results-oriented Business Analyst with 10+ years of progressive experience in data analysis, compensation/payroll management, fraud prevention, and client relations within high-volume, regulated environments. Proven expertise in requirements gathering, process improvement, compliance management, and stakeholder communication. Skilled in using data-driven insights to optimize workflows, resolve complex problems, and ensure organizational compliance with federal and corporate policies. Adept at cross-functional collaboration, system testing, documentation, and training. Currently hold an active Secret Security Clearance.
Overview
11
11
years of professional experience
Work History
Compensation Analyst
Confidential Federal Contractor
Charleston, SC
02.2024 - Current
- Conducted data analysis, audits, and reconciliations for payroll, benefits, and leave, ensuring compliance with Department of State policies and federal regulations.
- Implemented process improvements for payroll adjustments, retroactive corrections, and overpayment recovery, reducing errors and increasing efficiency.
- Generated and validated financial and compliance reports for leadership decision-making.
- Delivered stakeholder support by resolving payroll inquiries and providing actionable solutions.
Fraud Prevention Associate
CGI
02.2023 - 02.2024
- Performed risk analysis and data validation across internal, commercial, and federal law enforcement databases.
- Investigated and documented 1,000+ cases monthly, identifying high-priority fraud cases.
- Collaborated with Diplomatic Security and federal agencies to address high-priority fraud cases.
- Developed and delivered training materials to enhance team compliance and analytical skills.
Support Associate IV
CGI
11.2022 - 02.2023
- Conducted document verification, case review, and process tracking for passport issuance.
- Prepared official correspondence and reports for senior leadership, Congress, and external agencies.
- Maintained SharePoint repositories, knowledge bases, and procedural documentation.
- Mentored and trained staff, improving team efficiency and compliance adherence.
Customer Service Associate II
T-Mobile
05.2014 - 01.2023
- Resolved 50+ customer inquiries daily, maintaining 95%+ first-call resolution rates.
- Documented cases in CRM systems and created knowledge base resources to reduce recurring issues.
- Provided technical troubleshooting and guided customers in issue resolution.
- Facilitated training and onboarding programs, ensuring team readiness and performance.
- Consistently ranked among top performers for customer satisfaction and productivity.
Education
Master of Science - Human Services
Springfield
Bachelor of Science - Psychology
Winthrop
Associate of Science - Biological Science
Trident Tech
Skills
- Data-driven decision making
- Requirements analysis
- Process improvement strategies
- Compensation and payroll management
- Employee benefits administration
- Human resources information systems
- Risk management and fraud prevention
- Regulatory compliance expertise
- Stakeholder relationship management
- Collaborative teamwork across functions
- Client experience enhancement
- Technical issue resolution
- Reporting and data entry proficiency
- Documentation processes and standards
- Quality control measures in place
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Secret clearance
CLEARANCE
Active Secret Security Clearance
Timeline
Compensation Analyst
Confidential Federal Contractor
02.2024 - Current
Fraud Prevention Associate
CGI
02.2023 - 02.2024
Support Associate IV
CGI
11.2022 - 02.2023
Customer Service Associate II
T-Mobile
05.2014 - 01.2023
Master of Science - Human Services
Springfield
Bachelor of Science - Psychology
Winthrop
Associate of Science - Biological Science
Trident Tech