Kelly Armstrong
Wickenburg,AZ
Summary
Adept at problem-solving and innovative thinking, I leveraged these skills at Amazon to enhance operational efficiency and customer satisfaction. My experience as a Truck Driver at CRST Expedited, combined with a knack for critical thinking and exceptional teamwork, ensured on-time deliveries in challenging conditions, significantly boosting client trust and safety standards.
Overview
2022
2022
years of professional experience
Work History
Problem Solver
Amazon
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Researched and extracted data to complete tasks.
Truck Driver
CRST Expedited
09.2020 - 09.2021
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Education
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Pallet jack operation
- Critical thinking
- Decision-making
- Issue troubleshooting
- Problem resolution
- Computer skills
- Teamwork and collaboration
- Calm and professional under pressure
- Customer service
- Understanding customer needs
- Work prioritization
- Calm under pressure
Timeline
Truck Driver - CRST Expedited
09.2020 - 09.2021
Problem Solver - Amazon
Nadaburg - ,
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