Kelly Arrieta
Weatherford
Summary
Experienced professional with a strong background in hospitality management, ready to assume a leadership role in housekeeping. Demonstrated track record of enhancing operational efficiency, maintaining high cleanliness standards, and ensuring guest satisfaction. Recognized for effective team collaboration, adaptability, and consistent achievement of results. Possesses expertise in staff training, inventory control, and quality assurance. Known for reliability and flexibility, with a strong focus on attaining organizational goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Hyatt Regency Airport
09.2022 - 06.2024
- Company Overview: Imperial Hotels LLC
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards
- Investigated incidents of lost or damaged property reported by guests or staff members, taking appropriate actions to resolve the issue professionally
- Collaborated with other departments such as maintenance or engineering to address facility-related issues impacting cleanliness standards
- Participated in ongoing training programs related to safety regulations, sanitation practices, and industry best practices
- Demonstrated strong leadership skills by motivating the team through effective communication strategies
- Implemented a system of regular performance evaluations for housekeeping team members, leading to increased employee engagement and productivity
- Conducted regular meetings with the housekeeping team to communicate updates, address concerns, and foster teamwork
- Maintained accurate records of all inspections conducted, including any deficiencies found and corrective actions taken
- Created work schedules for housekeeping staff, optimizing productivity while maintaining high quality standards
- Served as the main point of contact for guest complaints or concerns regarding housekeeping services, resolving issues promptly and effectively
- Managed a team of XX housekeeping staff, ensuring cleanliness and maintenance standards were met
- Imperial Hotels LLC
Housekeeping Supervisor
Staff Pro Workforce Solutions
07.2019 - 08.2022
- Company Overview: Four point Hotel, Le meridian Hotel, Fairfield Inn and suites
- Trained new housekeeping staff on proper cleaning techniques, safety protocols, and customer service skills
- Developed work schedules for the housekeeping team, optimizing staffing levels to meet operational needs while controlling labor costs
- Conducted regular inspections of guest rooms to ensure adherence to cleanliness standards and promptly addressed any issues or deficiencies
- Collaborated with other departments such as front desk and maintenance to coordinate guest requests, repairs, and room readiness
- Resolved guest complaints related to housekeeping services promptly and effectively, ensuring guest satisfaction was maintained at all times
- Maintained accurate records of daily tasks completed by the housekeeping team for reporting purposes
- Supervised a team of 5-7 housekeeping's staff, ensuring cleanliness and orderliness in all guest rooms and public areas
- Four point Hotel, Le meridian Hotel, Fairfield Inn and suites
Housekeeper
Staff Pro Workforce Solutions
07.2018 - 07.2019
- Company Overview: four points hotel
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Four points hotel
Education
Course in ESL Education -
Harris County Department of Education
Houston, TX12.2023
Bachelor's degree - Economics
Rafael nuñez university
Cartagena, Bolívar11.2008
Skills
- Organizational skills
- Cleaning Proficiency
- Employee Training
- Desktop Computer Management
- Facilities inspection
- Occupancy Status Verification
- Work inspection
- Microsoft office
- Document control
- Room inspection
- Employee training and development
- Languages: English/ Spanish
- Sanitation standards
- Inventory monitoring
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Supervisor
Hyatt Regency Airport
09.2022 - 06.2024
Housekeeping Supervisor
Staff Pro Workforce Solutions
07.2019 - 08.2022
Housekeeper
Staff Pro Workforce Solutions
07.2018 - 07.2019
Bachelor's degree - Economics
Rafael nuñez university
Course in ESL Education -
Harris County Department of Education
Similar Profiles
LaTatiana BaldwinLaTatiana Baldwin
Front Desk Receptionist at Hyatt Regency Orlando International Airport HotelFront Desk Receptionist at Hyatt Regency Orlando International Airport Hotel
HAYLEY SAIGE TEJEDAHAYLEY SAIGE TEJEDA
FRONT OFFICE HOST at HYATT REGENCY ORLANDO INTERNATIONAL AIRPORTFRONT OFFICE HOST at HYATT REGENCY ORLANDO INTERNATIONAL AIRPORT
Amimah KolliAmimah Kolli
Front End Associate at Hyatt Regency Dfw AirportFront End Associate at Hyatt Regency Dfw Airport