LAUREN Portalatin
Oakland, FL,FL
Summary
Dynamic server with proven success at Hyatt, specializing in customer service and conflict resolution. Recognized for enhancing guest experiences through attention to detail and effective teamwork. Committed to delivering exceptional dining experiences in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SERVER
HYATT REGENCY ORLANDO AIRPORT
Orlando, FL
11.2022 - Current
- Delivered exceptional customer service to guarantee satisfaction.
- Provided prompt, meticulous, and efficient service to each guest.
- Managed financial transactions effectively while following organizational guidelines for cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness and organization of work area.
POOL SERVER (FULL TIME)
HYATT REGENCY GRAND CYPRESS
03.2015 - 06.2022
- Delivering friendly, quick, and efficient service
- Food and Beverage handling
- Cash flow management
- Point of Sale system operation
- Training new employees
- Resolving guest issues
- Cleaning duties
- Documenting guest preferences
- Attending mandatory trainings and meetings
SERVER/ BAR BACK/ HOSTESS
AZTECA D' ORO
01.2012 - 06.2015
- Provided excellent service
- Handling of food and beverages
- Cash flow management
- Point of Sale system operation
- Training new employees
- Greeting customers and seating them
- Taking down to-go orders and preparing them
- Stocking bar supplies
- Assisting bartenders with drink orders
Education
BACHELORS - HOSPITALITY MANAGEMENT
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2018
ASSOCIATES - ARTS
VALENCIA COLLEGE
Orlando, FL05.2015
Skills
- Customer service excellence
- Food safety compliance
- Conflict resolution strategies
- Attention to detail
- Time management skills
- Team collaboration
- Order management efficiency
Certification
- CPR Certified
- SafeServ Certified
Timeline
SERVER
HYATT REGENCY ORLANDO AIRPORT
11.2022 - Current
POOL SERVER (FULL TIME)
HYATT REGENCY GRAND CYPRESS
03.2015 - 06.2022
SERVER/ BAR BACK/ HOSTESS
AZTECA D' ORO
01.2012 - 06.2015
BACHELORS - HOSPITALITY MANAGEMENT
UNIVERSITY OF CENTRAL FLORIDA
ASSOCIATES - ARTS
VALENCIA COLLEGE
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