Kelly Barber
Naples,FL
Summary
Customer-oriented with excellent communication skills. Hardworking who thrives under pressure and goes above and beyond to create unforgettable experiences. Friendly, punctual and enthusiastic team player. Results-driven Insurance Producer accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Insurance Agent
AG Family Insurance
05.2020 - Current
- Maintain high standards of customer service by building relationships with clients.
- Cross-sell insurance products to existing clients to reach sales targets.
- Work with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Server
Skillets
11.2016 - 03.2020
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Delivered quality service by providing a warm and welcoming environment.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Skillfully promoted items on beverage lists and restaurant specials.
Server
Cracker Barrel Old Country Store
07.2012 - 07.2016
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Received frequent customer compliments for going above and beyond normal duties.
Server
Chili's Grill & Bar
04.2014 - 07.2015
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Delivered quality service by providing a warm and welcoming environment.
Licensed Insurance Producer
State Farm Insurance
09.2009 - 05.2012
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Assessed customer needs and recommended suitable insurance policies.
Licensed Insurance Producer
State Farm Insurance
02.2006 - 09.2007
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Finalized sales and collected necessary deposits.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Licensed Insurance Producer
State Farm Insurance
03.2002 - 12.2005
- Calculated premiums and established payment methods for sales.
- Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
- Calculated quotes and educated potential clients on insurance options.
Head Cashier
Food Lion
02.1999 - 10.2002
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Oversaw team of six cashiers and service staff.
- Encouraged development of new cashiers with positive reinforcement.
Server / Bartender
Morris Country Club
05.1997 - 01.1999
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Assertively upsold alcoholic beverages, appetizers and desserts.
Education
High School Diploma -
Joliet West High School
Joliet, IL05.1985
Skills
- Thrives in fast-paced environment
- High energy
- Committed team player
- Organized and efficient server
- ServSafe certification
- Cash handling expert
- Up-selling capability
- Courteous, professional demeanor
Certification
Presently Licensed 220 Property Casualty Agent in the State of Florida.
I have been licensed in the States of Illinois, Virginia, Washington DC, Washington State and Florida since 1997.
Timeline
Insurance Agent
AG Family Insurance
05.2020 - Current
Server
Skillets
11.2016 - 03.2020
Server
Chili's Grill & Bar
04.2014 - 07.2015
Server
Cracker Barrel Old Country Store
07.2012 - 07.2016
Licensed Insurance Producer
State Farm Insurance
09.2009 - 05.2012
Licensed Insurance Producer
State Farm Insurance
02.2006 - 09.2007
Licensed Insurance Producer
State Farm Insurance
03.2002 - 12.2005
Head Cashier
Food Lion
02.1999 - 10.2002
Server / Bartender
Morris Country Club
05.1997 - 01.1999
High School Diploma -
Joliet West High School
Presently Licensed 220 Property Casualty Agent in the State of Florida.
I have been licensed in the States of Illinois, Virginia, Washington DC, Washington State and Florida since 1997.
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