SIBRENA CAMPBELL

• Assessed client insurance needs and recommended appropriate coverage options.
• Explained policy terms, benefits, exclusions, and premium structures clearly.
• Prepared accurate applications, quotes, and policy documentation for review.
• Followed up on leads and maintained organized pipeline records in CRM systems.

• Directed calls to appropriate individuals and departments.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
• Earned management trust by serving as key holder, responsibly opening and closing store.

• Balanced reports to submit for approval and verification.
• Communicated with suppliers to reconcile invoice payments.
• Processed payments and applied to customer balances.
• Processed invoices and distributed in proper form.
• Set up and updated customer accounts with interactions, payments and personal information.
• Monitored shipments to ensure goods were delivered on time and in good condition.
• Researched suppliers based on availability, quality, selection, and price.
• Stocked and replenished merchandise according to merchants needs.
• Prepared stock reports and maintained required inventory to meet vendors needs.

• Research commercial, government, and self pay accounts for timely refunds.
• Employee of the month, Verified details of transactions, including funds received and total account balances.
• Maintained accounts receivable documentation electronically and on paper.
• Verified patient demographics while receiving payments.

• Produced reports and documents for senior team members.
• Responded to customer requests via telephone and email.
• Verified data integrity and accuracy.
• Reconciled accounts receivable balances and general ledger
• Consistently provided professional, friendly and engaging service.
• Managed bar inventory, restocked supplies and placed orders.
• Enthusiastically and appealingly described food and drink specials to guests.

• Completed interviews and provided insight for promotions and demotions.
• Completed weekly schedules according to payroll policies.
• Trained staff to deliver outstanding customer service.
• Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
• Enforced store policies, compliance requirements, and loss prevention procedures.
• Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
• Built positive relationships with customers to increase repeat business.
• Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
• Contributed to a positive work environment through strong teamwork and proactive communication with colleagues.

• Verified that information in the computer system was up-to-date and accurate including demographics and insurance.
• Addressed customer service inquiries in a timely and accurate fashion.
• Properly directed inbound calls in phone queues to improve call flow.

graduated top of class

• Member of International Honor Society
• Member of Alpha Omega Gamma Chapter
• Graduated with disctinction
• Graduated with 3.43 GPA