Jennifer Getchell
EL MIRAGE,az
Summary
Experienced with customer service, sales techniques, and product knowledge. Track record of maintaining organized inventory and supporting team goals.
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Agent
CSAA/ AAA
WFH
06.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Managed efficient cash register operations.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Insurance Agent
USAA
Phoenix, AZ/ WFH
10.2017 - 02.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
No Degree - Insurance And Risk Management
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ07-2017
Skills
- Customer service
- Professionalism and ethics
- Time management
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
- Customer assistance
- Store opening and closing
- Retail sales
- Cash register operation
- Retail store operations
- Stocking and receiving
Timeline
Insurance Agent
CSAA/ AAA
06.2023 - Current
Insurance Agent
USAA
10.2017 - 02.2023
No Degree - Insurance And Risk Management
Maricopa Community Colleges, Rio Salado Community College