Kelly Barrett
Charlotte,NC
Summary
Results-driven Regional Manager experienced in maintaining and growing client relationships across multiple states through proactive service delivery and anticipating needs. Achieved high performance by excelling in claims collaboration, strategic planning, and team development. Focused on delivering value through effective communication, problem-solving, and adaptability in managing diverse locations.
Overview
1
1
Certification
35
35
years of professional experience
Work History
Triage nurse
Atrium Health
Charlotte, NC
09.1997 - Current
- Providing triage to patients in an afterhours, work from home setting
- Assess patients to determine urgency of care needs.
- Assessed symptoms to provide tailored advice or referrals based on severity and urgency of care needs.
- Applied triaging expertise across pediatrics, oncology, neurology, OBGYN, cardiology, adult internal medicine, and gastroenterology.
- Collaborated with medical staff to effectively prioritize and streamline treatment plans for improved patient outcomes.
- Document patient information in electronic health records accurately.
- Conducted quality assurance reviews for the first quarter to uphold service quality.
- Metrics for first quarter for call volume are 100%
Regional Manager
Broadspire
01.1994 - Current
- Supervised care management operations across North Carolina, Alabama and Oklahoma,ensuring adherence to quality standards.
- Results driven Case Management and Operations Leader with 32 years of experience in workers' compensation, care management, catastrophic case management, medical and vocational field case management, telephonic case management, oversight, and program leadership.
- Direct supervision of 10-20 case management nurses in North Carolina, Alabama, and Oklahoma.
- Maintained high customer satisfaction levels within the existing customer base, fostering long-term relationships.
- Responsible for meeting monthly revenue quota, quality assurance and Return on
- Investment standards
- Directed B2B marketing and sales efforts for six product lines, enhancing market reach and client engagement.
- Implement new product development plans to expand revenue potential with existing and potential customers.
- Facilitated recruitment processes by interviewing candidates and selecting new hires.
- Engaged in two company committees focused on developing and integrating company-wide policies and procedures.
- Computer proficiencies include all windows applications, Excel, Word, PowerPoint.
- Received entrepreneur of the year for the years 2009 and 2010. What are you doing?
Registered Nurse-Cardiac Progressive Care Unit
Atrium Health
08.1991 - 12.1994
- Interpreting heart rhythms and functioning to correct abnormalities.
- Led orientation and training for new nurses in the unit.
- Oriented new graduates to uphold quality patient care standards, facilitating smoother transitions into the unit.
- Managed quality assurance for evaluation unit's charting processes.
- Served as charge nurse, overseeing daily unit operations.
- Working with post open-heart surgery, myocardial infarction and post-cardiac catheterization patients
- Directed quality assurance for evaluation unit charting, ensuring compliance with established standards.
- Educated patients and families on health management strategies and post-discharge care plans to enhance recovery.
Education
BSN - Nursing
University of North Carolina at Charlotte
Charlotte , NC Skills
- Creative problem solver
- Patient assessment
- Triage management
- Electronic health records
- Proven expertise leading dedicated teams, building strategic client partnerships, managing vendor relationships, and delivering exceptional customer service
Certification
CERTIFIED CASE MANAGER (CCM) May, 1995-Present
WORK EXPERIENCE
01-1995
Timeline
Triage nurse
Atrium Health
09.1997 - Current
Regional Manager
Broadspire
01.1994 - Current
Registered Nurse-Cardiac Progressive Care Unit
Atrium Health
08.1991 - 12.1994
BSN - Nursing
University of North Carolina at Charlotte