Kelly Bennett
Carlsbad,CA
Summary
Dedicated team player with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
17
17
years of professional experience
Work History
Barre Instructor
Studio Barre
09.2021 - Current
- Built strong relationships with clients by offering tailored feedback and encouragement throughout their Barre journey.
- Streamlined operations by efficiently managing class scheduling, registration, and billing processes using specialized software tools.
- Reduced injury risk among clients by emphasizing the importance of proper warm-up exercises, flexibility training, and alignment principles during classes.
- Mentored new instructors by sharing expertise in Barre technique and providing constructive feedback on teaching methods.
- Enhanced client satisfaction by providing personalized Barre instruction based on individual needs and goals.
Consultant
Barney & Barney / March McLennan Agency
09.2014 - 08.2020
- Assist team in preparing renewal presentations, illustrating the client’s current benefits and rates along with the marketing results.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
Client Manager II
Barney & Barney
01.2008 - 07.2013
- Assist Company Principal and Sales Executive in maintaining book of business and financial growth by working closely with the carriers and our clients.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Act as an extension of our client’s Human Resource Team by providing advice and assistance that requires technical and industry knowledge to resolve difficult issues and help with client needs.
- Collaborated with HR teams to improve benefit offerings, resulting in more diversified options for employees.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes
- Facilitated open enrollment meetings, ensuring the company and employees have full knowledge of all benefit options for upcoming benefit plan year.
- Coordinated with insurance carriers and client to negotiate favorable rates, contributing to cost savings for both employees and the company.
- Maintained strict confidentiality of sensitive employee information while managing their benefits records diligently.
Education
Bachelor of Science - Human Resources Management
Northern Arizona University
Flagstaff, AZ12.1999
Skills
- Mult-Tasking
- Organization & Time Management
- Public Speaking
- Customer Services
- Creativity
- Leadership
- Teamwork
- Communication & Interpersonal Skills
Timeline
Barre Instructor
Studio Barre
09.2021 - Current
Consultant
Barney & Barney / March McLennan Agency
09.2014 - 08.2020
Client Manager II
Barney & Barney
01.2008 - 07.2013
Bachelor of Science - Human Resources Management
Northern Arizona University
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