Verified
This profile is verified using an email address.
Kelly Benson
North Versailles,PA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Medical Records Coordinator
Medi Home Health
Pittsburgh, PA
5/23/201 - Current
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Performed daily audits to ensure accuracy and completeness of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Scanned and validated medical records for upload.
- Purged outdated files.
Customer Care Representative
United Healthcare Group
Pittsburgh, PA
06.2015 - 05.2019
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Customer Service Representative
Babcock Lumber Company
Pittsburgh , PA
03.1998 - 12.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery.
Education
High School Diploma -
East Allegheny High School
North Versailles, PA06-1989
Skills
- Record requests
- Clinical Documentation
- Document Scanning
- HIPAA Compliance
- Electronic Health Records Management
- Document coordination
- Information Verification
- Records Organization
- File Maintenance
- Medical Office Procedures
- Inventory controls
- Written Communication
- Work well independently
- New patient chart preparation
- Microsoft Excel
- Data Entry
Timeline
Customer Care Representative
United Healthcare Group
06.2015 - 05.2019
Customer Service Representative
Babcock Lumber Company
03.1998 - 12.2014
Medical Records Coordinator
Medi Home Health
5/23/201 - Current
High School Diploma -
East Allegheny High School