Kelly Berge
Napavine,WA
Summary
Dynamic manager with a proven track record at Juniper Cove Bar and Grill, excelling in team leadership and customer service. Enhanced guest satisfaction through effective staff training and streamlined operations, achieving a notable reduction in inventory waste. Skilled in relationship building and decision-making, fostering a collaborative environment for exceptional dining experiences.
Overview
21
21
years of professional experience
Work History
Manager
Juniper Cove Bar and Grill
Culver, OR
05.2021 - 09.2025
- Oversaw daily operations to ensure exceptional guest experiences and efficient service delivery.
- Developed and implemented staff training programs, enhancing team performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Collaborated with kitchen staff to create seasonal menus reflecting local ingredients and trends.
Server
Juniper Cove Bar and Grill
Culver, OR
05.2021 - 09.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments efficiently to optimize guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Resolved guest complaints promptly to maintain satisfaction and loyalty.
- Implemented upselling techniques to enhance revenue from food and beverage sales.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Half Moon Bay Bar and Grill
Westport, WA
05.2008 - 09.2013
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Accounts Payable Clerk
Ocean Gold Seafood
Westport, WA
03.2005 - 06.2012
- Processed vendor invoices with high attention to detail ensuring timely payments.
- Reconciled accounts payable transactions, identifying discrepancies and resolving issues efficiently.
- Maintained accurate records of expenditures, improving data retrieval for audits and reporting.
- Collaborated with cross-functional teams to streamline payment processes and enhance operational efficiency.
- Led training sessions for new staff on accounts payable procedures and software usage.
- Developed standard operating procedures to improve accuracy in invoice processing and approvals.
- Managed relationships with suppliers, addressing inquiries and resolving payment-related concerns promptly.
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA03.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager
Juniper Cove Bar and Grill
05.2021 - 09.2025
Server
Juniper Cove Bar and Grill
05.2021 - 09.2025
Server
Half Moon Bay Bar and Grill
05.2008 - 09.2013
Accounts Payable Clerk
Ocean Gold Seafood
03.2005 - 06.2012
Associate of Arts -
South Puget Sound Community College