Open To Work
Kelly Bergman
Overland Park,KS
Summary
Technical Sales Analyst | Strategic Data Operations & Cultural Psychology Specialist
Results-oriented professional with strong focus on team collaboration and achieving results. using a unique blend of quantitative data analysis and cultural psychology insights. Leveraging behavioral science to decode customer motivation bridges the gap between complex engineering designs and client-facing solutions. Experienced with Salesforce, Excel, and Zoho. Experience in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership.
Overview
36
36
years of professional experience
Work History
Owner-Operator
Om Body Space, LLC
Overland Park, KS
01.1998 - Current
- Incorporated as LLC in 2013; Responsible for all duties of running and maintaining a massage therapy and private yoga business. [Growth percentage] This included continued success with client retention through relationship building, effective education and communication, proficient in pc programs, marketing, and customer service.
- Maintained client base concurrent with other positions in complementary fields. I have several clients who have continued to choose my services for my entire twenty-four years in business.
Technical Sales Analyst
CST Industries, Inc.
Kansas City, MO
03.2022 - 03.2026
- Analyzed sales data to identify trends and support strategic decision-making.
- Developed and maintained forecasting models for accurate revenue predictions.
- Collaborated with cross-functional teams to enhance product offerings based on market insights.
- Generated reports on sales performance, highlighting key areas for improvement and growth opportunities.
- Updated Sales Force, read pipelines, made forecasts, creating dashboards, collated data, restructured datasets foruse in other software.
- Created weekly sales reports.
- Worked closely with Outside Sales team to support ongoing relationships with clients and ongoing sales.
- Read technical drawings, transferring that information to requests for Engineering and estimation.
- Interfaced with engineering to ensure clients needs were met by engineered designs.
- Worked with engineers to understand and subsequently explain to clients why one design is more suited to a project than another.
- Developed diverse and specific methods of communicating with unique Outside Sales Rep to preserve and increase their affiliation with each customer.
- Interfaced with project managers for hand off from sales to fabrication & project management.
Director of Instruction and Curriculum
Institute of Interdisciplinary Yoga Studies
Kansas City, MO
01.2018 - 01.2020
- Developed curriculum for sixteen benchmark courses in varied subject matter for training the industry’s most competent yoga therapists. Mentored students to understand and apply yoga therapy skills. Researched and incorporated current industry standards and current trends for an appealing curriculum that met criteria of credentialing organization. Prepared both online and written materials for courses, including content, documentation, manuals. Collaborated with teaching staff to develop or procure props and teaching aids. Collaborated with Administrative Director and teaching staff to ensure smooth transitions for course work and adjustment of transferring students. Provided subject matter expertise on all courses, materials and lessons plans. Mentored both teachers and students.
Licensed Massage Therapist
Par Exsalonce
Overland Park, KS
01.2008 - 01.2013
- Worked as a spa employee providing massage therapy to clients. Consistently was the top earner with most retained clients on the massage team.
Consciousness Facilitator, Massage Therapist
Synergy Wellness Center
Overland Park, KS
01.2000 - 01.2008
- As a Consciousness Facilitator, I taught Somato-Respiratory Integration to guide clients in discovering their own innate rhythms of movement and breath to unleash greater depth of awareness and deeper unlock self-healing strategies. As a licensed massage therapist, I continued to develop a client base and assist folks feeling greater ease in their bodies.
Sole Proprietor, Certified Massage Therapist
Kelly Crowe’s Transformational Touch
Kansas City, MO
01.1998 - 01.2002
- Started a business and massage practice. Responsible for all duties of building, running and maintaining a sole proprietorship in massage therapy business. This included marketing, relationship building, educating the public about the health benefits of massage therapy and returning phone calls, communicating with people and serving the public.
Residential Property Manager at Olathe Blvd Apartments
Curry Realty
Kansas City, KS
01.1995 - 01.1997
- Responsible for overseeing the maintenance and upkeep of residential properties and tenant satisfaction. Duties included performing routine maintenance; such as, preparing empty apartments for new residents, cleaning common areas, changing air vents, minor plumbing fixes, unlocking doors for those locked out, enforcing rental terms and collecting rents.
Sole Proprietor, House cleaning.
Women at Work
Kansas City, KS
01.1994 - 01.1997
- Started a business cleaning houses. Responsible for all duties of building, running and maintaining a sole proprietorship in outsourced home cleanliness for women with work-place jobs. This included marketing, relationship building, answering and returning phone calls, communicating with people, negotiating when necessary, setting fees, book-keeping, managing schedules, procuring supplies, and serving the public.
Pre-loader
United Parcel Service
Overland Park, KS
01.1994 - 01.1996
- Physically demanding work Fast paced environment. Agility needed. Heavy lifting, sorting, organizing, spatial relations.
Overnight manager, Women’s advocate.
Safe Home Domestic Violence Shelter
Overland Park, KS
01.1990 - 01.1992
- Staffed shelter 10:30pm-8:30 am. Answered hotline. Was responsible for providing support and advocacy to Survivors of domestic violence and their children in the emergency shelter, including assisting shelter residents with living needs and providing general support and shelter coverage. Documented services provided, prepared rooms for new residents, conducted house checks, and attended supervision and team meetings.
Education
Bachelor of Arts - Psychology
Minor: Quantitative Data Analysis - undefined
Associate Arts - Paralegal Studies
Certificate - Yoga Therapist, CIAYT
Certificate - Ayurveda Health Consultant, AHC
Certificate - Massage Therapist, LMT
Skills
- Attention to detail
- Organization
- Interpersonal skills
- Customer service
- Proficient computer skills
- MS Office Word
- MS Power Point
- MS Excel
- Client retention and management
- Written and oral communication
- Marketing skills
Timeline
Technical Sales Analyst
CST Industries, Inc.
03.2022 - 03.2026
Director of Instruction and Curriculum
Institute of Interdisciplinary Yoga Studies
01.2018 - 01.2020
Licensed Massage Therapist
Par Exsalonce
01.2008 - 01.2013
Consciousness Facilitator, Massage Therapist
Synergy Wellness Center
01.2000 - 01.2008
Owner-Operator
Om Body Space, LLC
01.1998 - Current
Sole Proprietor, Certified Massage Therapist
Kelly Crowe’s Transformational Touch
01.1998 - 01.2002
Residential Property Manager at Olathe Blvd Apartments
Curry Realty
01.1995 - 01.1997
Sole Proprietor, House cleaning.
Women at Work
01.1994 - 01.1997
Pre-loader
United Parcel Service
01.1994 - 01.1996
Overnight manager, Women’s advocate.
Safe Home Domestic Violence Shelter
01.1990 - 01.1992