Kelly Bierce

• Oversee daily operations, ensuring efficient workflow and high-quality patient care.
• Manage inventory control, optimizing supply levels for timely patient services.
• Conduct performance evaluations, fostering professional development among team members.
• Leads and develops the team by training, coaching, listening, teaching, and mentoring
• Model and demonstrate the way
• responsible for all aspects of store: financial performance, KPI's, PNL statements, expenses, merchandising, inventory, staffing, schedules, and recruiting
• Enforce all company policies
• Handle customer and associate needs, complaints,

and issues successfully and in a timely manner

• Implementing action plans for all associates
• exceptional customer service
• communicate effectively and consistently with all customers and associates
• Place orders for patients for glasses or contacts
• Adjust and fix glasses
• Optician duties

• Assisted customers in selecting eyewear that suited their needs and preferences.
• Conducted preliminary eye examinations to gather patient information and vision history.
• Collaborated with optometrists to ensure accurate prescription fulfillment for eyewear orders.
• Operated optical equipment for fitting, and adjustments of eyewear products.
• Enhanced customer satisfaction through effective communication and personalized service experiences.
• Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
• Educated patients on proper eyewear care and the use of contact lenses effectively.

• Coordinated team activities to ensure alignment with operational goals.
• Implemented efficient scheduling practices to optimize workflow and resource allocation.
• Assisted in training new staff on standard operating procedures and safety protocols.
• Monitored daily operations for compliance with company policies and regulations.
• Developed reports on team performance to identify areas for improvement.
• Facilitated communication between departments to enhance collaboration and efficiency.
• Supported inventory management processes by tracking stock levels and ordering supplies.
• Resolved customer inquiries promptly, ensuring high levels of satisfaction and service quality.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.