Kelly Bland
League City,Texas
Summary
Hello, My name is Kelly Calderon Bland
Dedicated customer service professional with extensive experience in Appliances and Ac industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Services
Andre Appliance
League City, Texas
04.2019 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved issues over phone with customers daily.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Promoted available products and services to customers during service, account management and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Increased efficiency and team productivity by promoting operational best practices.
Education
No Degree - Accounting Assistant
Colombo Americama
ColombiaHigh School Diploma -
Fundecol
Colombia12.2008
Skills
- Creative problem solving
- Multitasking and prioritization
- Team-Oriented and cooperative
- Cultural awareness and sensitivity
- Passionate about work
- Calm and professional under pressure
- Building customer trust and loyalty
- Upbeat and positive personality
- Invoice preparation and processing
- Multi-line phone systems
- Proactive self-starter
- Order and Refund processing
Languages
Spanish
Native or Bilingual
Timeline
Customer Services
Andre Appliance
04.2019 - 12.2021
No Degree - Accounting Assistant
Colombo Americama
High School Diploma -
Fundecol