Kelly Bohman
Mishicot,WI
Summary
Compassionate medical assistant with a knack for completing tasks efficiently and productively. Possess specialized skills in patient care, medical record management, and clinical procedures. Excel in communication, empathy, and adaptability, ensuring seamless support to healthcare teams and providing exceptional service to patients. Brings 20 years of experience supporting customers, providers, and co-workers. Detailed and known for having great organizational skills.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Homes For Independent Living
Manitowoc, WI
05.2023 - Current
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Transported clients to doctor's appointments and errands.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Administered medications.
- Meal preparation and light cleaning
Customer Service Specialist
Advocate Aurora Health Care
Green Bay, WI
12.2017 - 04.2023
- Provided outstanding service to new and long-standing patients for over 50 different providers by attending closely to concerns and questions.
- Schedule for specialty departments for patient in office or off orders from providers.
- help train new employees the computer system, call system and provider protocols.
- Working remotely since March 2020 due to covid.
- Documented patient correspondence in Epic to track requests, problems and FYI's.
- Relayed patient feedback to different departments to improve services.
- Assisted customers with updating demographics and insurance.
Medical Assistant
Aurora Health Care
Manitowoc, WI
05.2020 - 10.2021
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized patient charts before each day's clinic sessions began.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Responded to patient callbacks and phone-in prescription refill requests.
Certified Nursing Assistant
Advocate Aurora Health Care- Med Surg 1 Oncology
Green Bay, WI
12.2014 - 12.2017
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Helped residents walk with or without self-help devices.
- Documented activities and recorded information in Epic system.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Used mobility devices to transport patients.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Observed and reported unusual symptoms and changes to charge nurse.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Precepted new hires.
- Floated to other departments as needed.
Certified Nursing Assistant
Manitowoc Health and Rehab Center
Manitowoc, WI
06.2010 - 12.2014
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents in preparing for activities and social programs.
Medical Assistant
Aurora Health Care
Manitowoc, WI
09.2011 - 05.2013
- Performed preliminary physical tests to accurately record results in patient history summary.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Educated patients about medications, procedures and physician's instructions.
- Blood draws and labeled and completed lab requisitions using ICD and CPT coding.
- Scheduled appointments for patients via phone and in person.
Certified Nursing Assistant
Felician Village
Manitowoc, WI
08.2002 - 11.2008
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Helped residents walk with or without self-help devices.
- Worked directly with Alzheimer patients to ensure safety
- Worked directly with short-term patients to rehabilitate after injury.
Education
Technical Diploma - Medical Assistant
Lakeshore Technical College
Cleveland, WI12.2012
Certification - Healthcare
Lakeshore Technical College
Cleveland, WI06.2000
Skills
- Call Centers
- Data Evaluation
- Responding to Difficult Customers
- Understanding Customer Needs
- Customer Service
- Multitasking and Prioritization
- Data Entry
- Call Documentation
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Schedule Mastery
- Verbal and Written Communication
Timeline
Direct Support Professional
Homes For Independent Living
05.2023 - Current
Medical Assistant
Aurora Health Care
05.2020 - 10.2021
Customer Service Specialist
Advocate Aurora Health Care
12.2017 - 04.2023
Certified Nursing Assistant
Advocate Aurora Health Care- Med Surg 1 Oncology
12.2014 - 12.2017
Medical Assistant
Aurora Health Care
09.2011 - 05.2013
Certified Nursing Assistant
Manitowoc Health and Rehab Center
06.2010 - 12.2014
Certified Nursing Assistant
Felician Village
08.2002 - 11.2008
Technical Diploma - Medical Assistant
Lakeshore Technical College
Certification - Healthcare
Lakeshore Technical College
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