KELLY BOLLBACK
Cottage Grove,MN
Summary
I am a detail-oriented leader who excels at managing complex projects, overseeing finances, staffing, and timelines. With strong communication skills, I can effectively convey project deadlines, resource requirements, and ensure the best customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Scheduler
Q3 Contracting / Xcel Energy
09.2024 - Current
- Established and maintained strong working relationships with stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Enhanced stakeholder satisfaction by providing regular, detailed updates on project scheduling and progress.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Office Manager
DCC Automation
02.2024 - 09.2024
- Handling personal tracking and basic HR functions
- Arranging travel for sales staff and leadership
- Monitoring and recording employee expenses
- Overseeing site payroll
- Managing shipping and logistics for both national and international shipments
Production Coordinator
Paul Davis Restoration
08.2019 - 02.2024
- Oversee Restoration/Construction Projects and Teams
- Organize and assign technicians for restoration projects
- Collaborate with Operations Manager and Project Managers to prepare for upcoming projects
- Supervise project expenses and costs, including Payroll
- Supervised job documentation and insurance claims
- Coordinate Emergency Response Teams as needed
Customer Service - Front Desk
Belissimo Salon and Day Spa
08.2016 - 08.2019
- Oversaw Front Desk Operations and Client Experience
- Handled Phone Inquiries
- Coordinated Appointments for New and Returning Clients
- Ensured Cleanliness of Salon Area
- Managed Customer Payments and Payroll for Employees
Education
Associate of Arts - General Studies
INVER HILLS COMMUNITY COLLEGE
01.2017
Veterinary Technician -
ARGOSY UNIVERSITY
01.2018
Skills
- Monitoring and recording employee expenses
- Overseeing site payroll
- Managing shipping and logistics for both national and international shipments
- Project Management
- Production Planning/Management
- Proficient in using Microsoft Office
- Purchasing
- SAP Scheduling Software
- Payroll & Scheduling
- Critical Thinking
Certification
- Paul Davis Leadership Program, 01/01/20
- IICRC FIRE & WATER CERTIFICATION, 01/01/20
Timeline
Operations Scheduler
Q3 Contracting / Xcel Energy
09.2024 - Current
Office Manager
DCC Automation
02.2024 - 09.2024
Production Coordinator
Paul Davis Restoration
08.2019 - 02.2024
Customer Service - Front Desk
Belissimo Salon and Day Spa
08.2016 - 08.2019
Veterinary Technician -
ARGOSY UNIVERSITY
Associate of Arts - General Studies
INVER HILLS COMMUNITY COLLEGE