Kelly Bozek
Alpena,MI
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Friendly Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering many years of experience in providing patrons with superior service.
Overview
40
40
years of professional experience
Work History
Bartender
Thunder Bowl Lanes
Alpena
06.2015 - Current
- Performed opening and closing duties including restocking supplies.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification of guests to verify age requirements for alcohol purchase.
Cleaning
Airbnb
Alpena, Michigan
06.2020 - 01.2024
- Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
- Inspected rooms for damages before beginning work on them.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Sanitized countertops using appropriate cleaning supplies.
- Performed basic cleaning and upkeep duties.
Sales Clerk
Fast Cash & Guns
Alpena, MI
06.2005 - 01.2024
- Developed relationships with vendors to obtain best prices on goods purchased for resale.
- Organized backroom stock areas as well as kept up with organization of front end display area.
- Followed up on customer requests or concerns in a timely manner.
- Assisted customers in selecting appropriate firearms for their needs.
- Demonstrated proper handling of firearms to customers during product demonstrations.
- Educated customers on applicable laws governing the use of firearms in their area.
- Responded to online inquiries from potential buyers regarding availability, pricing, and features for specific firearms models.
- Developed knowledge of firearm safety protocols to ensure customer safety during sales transactions.
- Advised customers on proper care and storage of firearms after purchase.
- Assisted customers in selecting firearms and ammunition that best suited their needs.
- Maintained records of all firearm purchases according to state regulations.
- Conducted background checks on potential buyers using the appropriate software applications.
- Kept inventory of firearms and ammunition well-organized, stocked, and secure.
- Completed required paperwork and background checks for each purchase.
Bartender Shift Manager
19th Hole / Twin Acres
Alpena, MI
06.1985 - 06.2005
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
Education
High School Diploma -
Alpena High School
Alpena, MI06-1981
Skills
- Drink preparation
- Customer service
- Inventory management
- Cash handling
- Effective communication
- Patience and tolerance
Timeline
Cleaning
Airbnb
06.2020 - 01.2024
Bartender
Thunder Bowl Lanes
06.2015 - Current
Sales Clerk
Fast Cash & Guns
06.2005 - 01.2024
Bartender Shift Manager
19th Hole / Twin Acres
06.1985 - 06.2005
High School Diploma -
Alpena High School